Senior Product Operations Manager

About the role

The Product team at Decagon owns the platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.

Responsibilities

• Build key processes and operating rhythms, including voice of the customer and roadmapping
• Bring high-quality, actionable insights from customers and data into our product development process
• Drive team enablement, including training, development, and tooling

Requirements

• 6+ years of relevant experience (e.g., Product Operations, TPM, Product Manager)
• Experience building and operating effective x-org processes and rhythms
• Experience managing and influencing cross-functional leaders and stakeholders
• Experience working closely with PMs, Designers, Engineers, and GTM partners
• Strong analytical acumen, including using quantitative and qualitative data to inform decision-making
• Strong communication and relationship-building skills
• Demonstrated ability to be a strategic thought partner, proactively identifying and driving new opportunities

Qualifications

• A Computer Science, Engineering, or Math degree or equivalent technical experience
• Experience working at a startup or high-growth company
• Experience working on a generative AI product

Skills

• Strategic thinking and problem-solving
• Customer-centric approach
• Data-driven decision-making
• Process improvement and optimization
• Team leadership and collaboration

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office

Pay

$185,000 - $232,000 + Offers Equity

Schedule

Full-time