Senior Product Operations Manager

Responsibilities

• Refine and manage the product development processes within GPM, including but not limited to:
• Developing a portfolio view of all business cases that allows for tracking business cases across their individual lifecycles and collectively, ensuring each case is on track, passing through proper gates and approval mechanisms and that GPM has an appropriate level of business cases in development and execution;
• Working across GPM and with key stakeholders to ensure proper prioritization of business cases and ensuring that prioritization is understood by key internal stakeholders (ex., PMO);
• Tracking product briefs to ensure on-time delivery and proper distribution within affected teams;
• Rolling out best practices (ex., Groups initiative) across GPM and working with other departments to ensure alignment on best practices, roles, handoffs and the like.
• Ensuring that Product Managers and Product Analysts are aware of and adhering to the product development process and consistently using product management tools including Aha! and Jira.
• As the domain expert for product management software (Aha!), including staff training, reporting and working with other departments on maintenance / integration with other internal systems.
• Maintaining the GPM intranet site, including the posting of product road maps, approved FY Product/Program Priority Plans, documentation, etc.
• Ensuring proper coordination and participation by GPM staff in cross-LOB RFPs.
• Managing post-approval and post-conclusion business case reviews.
• Working with GPM, Project Management and Development stakeholders to groom product development backlog and work-in-progress, including discretionary development where applicable.
• Developing and publishing of product roadmaps, including scheduling / tracking of discretionary development (where applicable).
• In conjunction with VP, Global Product Management, develop and report on GPM KPIs.
• In conjunction with other departments, analyze and report on revenue, win/loss and voice of the customer inputs.

Qualifications

• Demonstrable understanding of the tools such as PowerBI, Jira, AHA!
• Exceptional interpersonal skills with a proven track record of effectively working across a matrixed organization;
• Detail oriented with a background in operational design and management strongly desired;
• Proven track record of successfully leading and managing teams.
• Excellent communication, negotiation, and problem-solving skills.
• 10+ years in the software or SaaS industry
• Bachelor’s degree, with an advanced degree strongly desired
• Positive ‘can do’ attitude, self-motivated, self-directed, and eager to make improvements in a controlled manner
• Process driven with a focus on details
• Ability to see “the big picture” (highly desired)