Senior Product Manager

About the role

CivicPlus is a company dedicated to innovation and collaboration, empowering its employees to make a positive impact on local government and the communities they serve. As a Senior Product Manager, you will play a pivotal role in shaping the strategic direction of a defined product or major product area, ensuring alignment with company goals, customer needs, and market opportunities.

Responsibilities

• Own and articulate the product vision, strategy, and roadmap for a defined product or major product area, ensuring alignment with company objectives, customer needs, and market opportunities.

• Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility.

• Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration.

• Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.

• Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies.

• Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact.

• Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients.

• Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch.

• Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert.

• Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams.

• Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement.

• Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio.

• Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices.

• Leverage AI tools in day-to-day work to synthesize customer research, draft requirements and documentation, analyze product data, and summarize meetings more efficiently.

• Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes.

• Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching, modeling product management best practices.

• Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable.

• Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams.

• Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders.

• Contribute to improving product management standards, processes, and tooling across the organization.

Requirements

• 5–8 years of experience in product management, preferably supporting SaaS or technology-driven products.

• Proven experience owning a product roadmap and delivering outcomes across the full product lifecycle.

• Experience working in agile product development environments.

• Demonstrated track record of pioneering new capabilities or approaches that were adopted more broadly.

• Strong ability to translate customer and business needs into clear requirements and prioritized roadmaps.

• Comfort partnering closely with engineering teams and understanding technical concepts, architectures, trade-offs, and AI capabilities.

• Proficiency using AI tools such as generative AI assistants, GPTs, or copilots to accelerate research, writing, analysis, and day-to-day product management work.

• Experience using modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Ability to think strategically at the portfolio level while managing execution details.

• Ability to connect product decisions to customer outcomes and business results.

• Experience leading go-to-market initiatives and product launches.

• Excellent written and verbal communication skills with the ability to tailor messages to different audiences.

• Proven ability to influence and align cross-functional stakeholders without formal authority.

• Comfort presenting to customers, executives, and in sales contexts as a trusted product expert.

• Demonstrated ability to mentor and guide other product managers.

• High degree of autonomy and self-direction; able to identify problems and drive solutions independently.

Qualifications

• Bachelor’s degree in business, computer science, or a related field, or equivalent experience.

• Preferred: Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments.

• Preferred: Demonstrated success with AI implementation, innovation programs, or emerging technologies.

Skills

• Product Management

• AI Implementation

• Agile Methodologies

• Customer Research

• Market Analysis

• Go-To-Market Strategy

• Product Roadmapping

• Technical Understanding

• Strategic Thinking

• Data-Driven Decision Making

• Collaboration

• Communication

• Leadership

Benefits

• Comprehensive health insurance

• Dental insurance

• Vision insurance

• Flexible Time Off

• 401(k) plan

Pay

Estimated Salary Grade Range: $119,000 - $181,000
Anticipated Hiring Range: $165,000 - $175,000

Schedule

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.

Application Instructions

Note: The process may vary slightly depending on the role. Applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities.