Senior Product Operations Manager

About the role

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart.

Responsibilities

• Lead ongoing improvements to the Product Development Lifecycle (PDLC) — the processes, rituals, and tooling Product Managers rely on every day — in direct support of Product Management leadership and its goal of maximizing team output and product quality.

• Own and evolve the PDLC stages PMs operate within, ensuring hand-offs (especially Discovery → Software) are clean and consistently followed.

• Build and maintain "ready-to-develop & prioritized" backlog standards, and help enforce PRD quality before products move into development.

• Lead process enablement: templates, playbooks, RACI, and rituals that scale with the team.

• Architect and maintain our product operations technical stack, engineering robust configurations in Jira/Confluence and developing automated system integrations.

• Identify and implement AI-powered tools and workflows that meaningfully speed up PM work — requirements drafting, backlog grooming, synthesis of customer insight — with an eye toward measurable efficiency gains.

• Owning the Product Roadmap

• Be the operational owner of the product roadmap — building the systems and infrastructure (Jira, Confluence, dashboards) that keep it structured, current, and trustworthy.

• Establish governance standards for roadmap data (date confidence levels, field hygiene, update cadence) across all PMs.

• Ensure the roadmap is complete, accurate, and easily accessible to key stakeholders.

• Build reporting/dashboards giving leadership visibility into roadmap health and delivery risk via native Jira dashboards and new AI-built dashboards.

• Collaborate with TPM and Implementation Managers to ensure release operations are delivering on our roadmap commitments to customers.

• Work with technical communications, PMs, and Product Marketers to ensure that processes supporting release communications are completed in a timely manner IAW product release and launch timetables.

• Driving Product Team Meetings & Engagement

• Work with Product leadership to plan and facilitate team-wide events (e.g., product all-hands, onsites, monthly product reviews, etc.), handling logistics and coordination so the team can focus on the content and connection.

• Own the function-specific onboarding experience for new product managers.

• Reporting & Continuous Improvement

• Define and track metrics on Product team performance and process health.

• Provide Product leadership regular visibility into capacity and process health.

• Stay current on industry-leading Product Ops practices and AI-powered tooling.

Qualifications

• Bachelor's degree or higher
• Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies
• Extensive experience with product management and collaboration tools: Jira/Confluence, Claude (or other leading AI system)
• Good to have: Jira Product Discovery, Cursor, Notion
• Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality
• Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment
• Experience leading or actively contributing to a team's shift toward AI-native ways of working — identifying where AI genuinely changes the shape of a workflow versus where it's just noise, and helping a team adopt it with real discipline
• Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership
• Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
• Experience with resource planning, capacity management, and budgeting processes to optimize team efficiency and product delivery
• Possess a strong data-driven approach to product operations having developed metrics, dashboards, and reporting frameworks that provide visibility into product performance and team effectiveness

Benefits

• Total Rewards
• Competitive salary and equity based on role
• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
• 100% paid-premium option for medical, dental, and vision insurance
• Lifestyle stipend to support your physical, emotional, and financial wellbeing
• Flexible work-from-home policy and open to remote
• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
• Employee-led diversity, equity, and inclusion initiatives

Pay

Competitive salary and equity based on role

Schedule

Flexible remote/hybrid work