Senior Product Manager, Student Experience
About the role
Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need t... Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025. The role is hybrid, based at 408 Broadway, Floor 5, New York, NY, and is full‑time.
Responsibilities
- Own the product strategy and roadmap for the end-to-end student experience for both our D2C and B2B2C business, from onboarding and live instruction through graduation.
- Challenge long-held assumptions about how students learn and progress, and bring bold, evidence-backed ideas for improving completion, certification pass rates, and job outcomes.
- Partner closely with the Student Experience team to understand where students get stuck, and decide what should be solved with product, with process, or with people.
- Talk to students regularly through interviews, usability sessions, and feedback loops so their real needs shape what we build.
- Run a disciplined experimentation program with A/B tests and rapid prototypes to learn quickly and scale what works.
- Collaborate with designers and engineers to ship intuitive, mobile-friendly experiences for learners who are often studying on the go.
- Use AI and automation to deliver more personal support at scale, so tech empowers our coaches