Product Manager (Senior level)

About Kustomer

Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience with intelligent tools like AI and automation, no-code configuration, and a unified data platform.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, and has raised over $230M in funding. Meta acquired Kustomer in 2020 and spun it out as a standalone company in 2025, backed by original investors and new ones. Kustomer continues to grow, focusing on expanding its AI-native platform, accelerating product innovation, and scaling its team.

About The Role

As a Product Manager (Senior level) at Kustomer, you will lead product efforts around the core Platform. You will organize customer feedback from various departments into a clear product roadmap for engineering teams. You will be responsible for product strategy, cross-functional collaboration, customer focus, execution, and stakeholder management.

• Own and execute on product strategy for various features within the Kustomer platform, aligning with company goals.
• Develop and communicate a cohesive vision and roadmap.
• Work closely with engineering, design, marketing, and business teams for successful product development, launches, and iterations.
• Champion customer insights by engaging directly with users and collaborating with customer success and sales teams.
• Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.
• Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
• Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.

Qualifications

• 5+ years of experience in product management, with a track record of building platform products that balance the needs of multiple users and stakeholders.
• A degree in a technical or related field, or equivalent professional experience.
• Experience with AI, including the ability to effectively leverage AI in your day-to-day work.
• Comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.
• An eye for elegant design and belief in "thinking for the customer."
• Ownership comes naturally to you and you like being responsible for multiple large projects.
• Concise in communication and can articulate complex technical concepts to people of different backgrounds.
• Data-driven - you like to set goals and measure success not by releases but by making an impact on customers.
• Passionate about learning, always seeking out the latest technologies and market trends.
• Proficiency with AI tools like Cursor and Claude Code, and familiarity with GitHub.
• Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.

Compensation Range

$150K - $170K