Product Manager - Senior

Defines vision and roadmap for a product or a subset of capabilities within a product, ensuring alignment with customer needs, business goals, and market trends. Manages the execution of product priorities, maintains conceptual and technical integrity of the product capability, and collaborates with cross-functional teams to maximize product value and impact. Acts as the voice of the customer in planning sessions and related events.

Responsibilities

• Define the product vision and priorities aligning with business needs and representing the voice of the customer.
• Conduct market research, user interviews, and data analysis to inform product decisions, define personas and their pain points, ensuring these insights inform product requirements and solution development.
• Translate business needs into clearly defined and prioritized backlog with user stories, defects, enablers, and acceptance criteria.
• Accept user stories as done, including validation that stories meet acceptance criteria, have appropriate acceptance tests, and comply with the Definition of Done (DoD).
• Support user acceptance testing and ensure features meet business and quality standards before release.
• Partner with the Scrum Master to drive continuous improvement.
• Assist in ensuring compliance with InfoSec, legal, and data privacy standards by supporting documentation and review processes.
• Participate in synchronization ceremonies, iteration retrospectives, inspect and adapt workshops, and team meetings to stay informed on cross-team dependencies and initiatives.
• Oversee and track key team performance metrics, KPIs, and objectives and key results (OKRs) to ensure alignment with strategic goals.
• Collaborate with business owners and other stakeholders as necessary to define product goals, success metrics, and roadmap priorities.
• Financially responsible for the product or product capabilities—planning and managing all aspects.

Competencies

• User centricity: Relentless dedication to understanding and prioritizing user needs, using insights from diverse research methods to shape product strategies that deliver tangible business value, ensuring deep alignment with user goals and challenges.
• Business process fit: Develop, drive, and champion innovative ideas to achieve business fit, optimizing user journeys, and leveraging continuous research and data on business trends to adapt and thrive in dynamic environments.
• Product/Service launch: Lead a launch plan; collaborate with other teams (e.g., business partners, legal/compliance) for effective product growth and adoption, tracking user feedback and aligning stakeholders on a launch strategy.
• Product/Service vision & roadmap: Develop a product vision based on business and customer needs, succinctly confirm the product’s strategy, and create a roadmap to illustrate the tactical execution of the product vision.
• Finance- and data-driven decision making: Define success metrics, instrument products to capture and measure outcomes (including financial transparency) that align with product strategy and business goals. Write metrics instrumentation for engineering implementation. Consistently use data to guide product decision-making.
• Product/Service requirements and wireframing: Incrementally evolve a product through iterative agile processes to achieve fit for user needs. Create a Product Requirements Document to capture requirements and work with UI/UX to define wireframes.
• Technical execution: Collaborate with technology experts and team members to deliver valuable and feasible solutions through coordinated release cadences. Write user stories, lead sprint planning and prioritization, backlog refinement, standups, etc. Answer product questions and make tradeoff decisions. May weigh in on architecture or design tradeoff decisions.
• Business Risk Management: Manage risk, engage others (e.g., security, regulatory, privacy, legal) to align on outcomes and business needs.
• Driving Effective Outcomes: Take ownership and initiate action to deliver high-impact results. Plan effectively, navigate ambiguity, adapt to change, and drive progress through thoughtful decision-making and execution. Diagnose, prioritize, and resolve issues with urgency to drive momentum and progress on objectives. Demonstrate accountability and follow-through to ensure results.
• Engaging with Impact: Communicate with clarity and purpose. Build strong relationships and trust to accelerate alignment with others, influence action, foster collaboration, and accelerate outcomes.
• Values Differences: Recognize the value that different perspectives and cultures bring to an organization.
• Ensuring Customer Success: Embrace a customer-first mindset and take actions to drive customer outcomes. Act with urgency, empathy, and accountability to understand customer goals, challenges, and context. Proactively advocate for customer needs, align actions and solutions to enable customer priorities, and deliver support that creates meaningful value, satisfaction, and trust.

Qualifications

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or a related subject, or relevant equivalent experience required.
• 2–4 years of experience in product management or a related role.
• Experienced in managing a product backlog/release plan and tracking team-level metrics.
• Proven ability to define product roadmaps and manage backlogs.
• Experience in solving problems and delivering outcomes through high-performing, cross-functional teams.
• Experience in managing systems and tools to enable user interactions and collaboration.
• Experience leading cross-functional, self-organized project/product teams preferred.
• Experience in leading a product development lifecycle using design thinking techniques preferred.

Relocation package available. Role is on-site with flexibility.