Senior Product Manager, Rider and Driver Mobile Experience

About the role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint, the company has huge goals. As a Senior Product Manager, you will lead a complex, scaled portfolio of products and features that impact tens of thousands of riders per day, especially those from low‑income communities. You will shape the next generation of mobile apps, provide intuitive and delightful experiences, and keep the promise to public‑sector customers of bettering transit networks by combining various transportation modes, thoughtfully integrating into existing public transport, and translating that experience across riders and drivers.

Responsibilities

• Define and execute the overarching product strategy for the next‑generation Rider and Driver platforms, leveraging AI and emerging technologies to expand reach across broader geographies, diverse user profiles, and multi‑provider offerings.
• Develop scalable functionality that accommodates complex service deployments with diverse policies surrounding mobility, payments, and user communication.
• Convert user research and operational insights into clear product specifications by pinpointing core problems, formulating hypotheses, and defining success criteria.
• Analyze qualitative feedback and quantitative metrics to align stakeholders and refine product development cycles.
• Establish a rigorous, data‑informed prioritization framework, evaluating the ROI of feature requests to effectively guide scoping decisions and road‑mapping.
• Serve as the central liaison across cross‑functional teams, including Engineering, QA, Operations, and Business, engaging in detailed, day‑to‑day execution.

Qualifications

• Minimum 5+ years of product management experience in successful startups or large global companies.
• Proven ownership of a broad set of products and leadership of a product domain/line, delivering category‑leading solutions.
• Ability to synthesize market research and customer feedback with technical requirements to envision compelling products.
• Strong understanding of how AI and emerging technologies can transform product experiences, with a track record of shipping AI‑powered solutions that create meaningful value.
• Demonstrated success managing end‑to‑end product lifecycles, driving planning, development, and launch.
• Excellent analytical abilities and strong business acumen.
• Ability to multitask and thrive in a dynamic, fast‑paced environment.
• Proactive, independent, self‑learner who can take a task from idea to production.
• Team player with great communication and listening skills and a can‑do attitude.
• Passion for public transit, mapping, SaaS, and accessibility; experience in these areas is a plus.

Pay

Base Salary Range: $150,000 – $200,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.

Benefits

• Comprehensive health coverage, with low‑cost dental and vision plans.
• 401(k) with company match and vesting.
• Fully paid parental leave for new parents, with extended leave options.
• Additional benefits including mental health support, pet insurance, and other wellness perks.
• 20 days of paid time off (PTO) annually.