Senior Product Manager - Operational Delivery - Private Credit

About the role

The Senior Product Manager - Operational Delivery - Private Credit will lead the strategic development and execution of operational technology solutions that enable efficient service delivery across Private Credit portfolios. Reporting to the Head of Product – Private Credit, this role serves as the critical bridge between client delivery teams and technology, driving measurable improvements in operational efficiency, quality, and scalability.

Responsibilities

• Evaluate and adopt new features for accounting and financial reporting projects supporting Private Credit service delivery
• Lead delivery of operations and business support technology for Private Credit, establishing clear prioritization frameworks based on expected impact and business value
• Partner with client delivery organizations to identify key operational challenges and develop technology-driven solutions that improve efficiency and service quality
• Define and document target capabilities and requirements related to Private Credit operations delivery, ensuring alignment with strategic objectives
• Collaborate with other product leads across Private Credit as well as delivery product leads to ensure consistent and seamless client experiences for multi-asset strategies
• Drive the definition and implementation of an opinionated target operations support model for Private Credit enabling measurable transitions to Centers of Excellence (COE)
• Identify, design, and scope new automations and capabilities, understanding root causes of delivery challenges and developing solutions that address them effectively
• Establish and track clear success metrics to measure product impact across quality, efficiency, and team adoption, driving continuous improvement through data-driven insights

Requirements

5+ years of product management experience or deep operational experience in Private Credit with a proven track record of successfully adopting and driving new technologies to improve business outcomes

Deep fluency in real estate and infrastructure markets and data, including understanding of asset characteristics, valuation methodologies, and industry-specific operational requirements

Solid understanding of AI and intelligent agents, enabling productive and strategic conversations with technical leaders to identify and implement AI-driven solutions

Demonstrated experience with SAFe (Scaled Agile Framework) and agile product delivery methodologies, with the ability to operate effectively in iterative development environments

Strong stakeholder management and influence skills, with proven ability to build consensus, drive alignment, and deliver results within complex matrixed organizational structures across multiple teams and geographies

Qualifications

Master's degree in Computer Science, Information Systems, or a related field

Experience with project management tools and methodologies

Knowledge of regulatory requirements and compliance standards relevant to Private Credit

Skills

• Strategic thinking and problem-solving
• Collaborative leadership and stakeholder management
• Technical proficiency in software development and data analysis
• Ability to communicate complex technical concepts to non-technical audiences
• Experience with COE and Center of Excellence initiatives

Benefits

Support for professional accreditations such as ACCA and study leave

Flexible arrangements, generous holidays, plus an additional day off for your birthday!

Continuous mentoring along your career progression

Active sports, events and social committees across our offices

24/7 support available from our Employee Assistance Program

The opportunity to invest in our growth and success through our Employee Share Plan

Pay

$135,000 to $170,000+ depending on the skills and experience brought to the position

Schedule

Hybrid