Senior Product Manager - Client Experience - Private Credit

About the role

The Senior Product Manager - Client Experience - Private Credit serves as the strategic bridge between our Private Credit clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution.

Responsibilities

• Own and optimize Private Credit client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out
• Lead structured discovery sessions with Private Credit clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations
• Serve as the primary product and technology expert for Private Credit clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities
• Develop and maintain the Private Credit client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Private Credit data/analytics roadmaps
• Quantify the impact of roadmap initiatives where possible to support data-driven decision-making
• Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning
• Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap
• Deliver clear requirements for technical design and execution of the highest priority work
• Work closely with the Head of Client Portals as the Private Credit subject matter experts to ensure consistency and ease of use throughout ADI for Private Credit use cases
• Create a market-leading experience for Private Credit clients through an AI-native integrated servicing platform
• Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform
• Drive continuous improvement through ongoing client feedback loops and market analysis

Requirements

• 10+ years in product management, with demonstrated progression to senior leadership roles
• Fluency in Private Credit market dynamics and ongoing trends, with the ability to anticipate client needs
• Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity
• Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating
• Previous roadmap ownership with justified prioritization frameworks and clear outcomes
• Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches

Leadership & Stakeholder Management

• Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision
• Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure
• Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects
• Strong executive presence with the ability to command credibility across technical and business audiences

Core Competencies

• Strategic thinking with strong execution capabilities
• Exceptional communication and storytelling skills, translating technical concepts for diverse audiences
• Data-driven decision-making with strong analytical and synthesis capabilities
• Client-centric mindset with passion for delivering exceptional user experiences
• Comfortable working in fast-paced, evolving environments with competing priorities
• Deep understanding of AI-enabled products and platforms (preferred)

What we offer

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Pay

Salary range: We offer a base salary range of $110,000 - $170,000+ for this role. We encourage all candidates to apply and discuss the final package with the recruitment team.

Schedule

Hybrid