Senior Product Manager - Merchant Services

Primary office location: 626 Washington Place, Pittsburgh, Pennsylvania 15219.

About the role

This position is primarily responsible for setting strategies and goals for assigned road map product(s) (Treasury Management, Merchant, or Commercial Card) critical to revenue and customer acquisition goals. Monitors product performance and revises strategy/execution as necessary. Coordinates activities of Marketing, Information Technology, Bank Operations, vendors, and Sales personnel to ensure high-quality product delivery. Works with assigned Product Manager(s) to coach their activities and provide effective training opportunities. Directly supports the Director of Treasury Management Product as assigned.

Responsibilities

• Develops, implements, and manages assigned product(s) to ensure profitability, marketability, and highest quality.
• Sets strategies and goals for assigned product(s).
• Assists with prioritization of projects/resources.
• Owns the Project Approval process for any acquisition/build of new products/functionality.
• Coaches assigned Product Manager(s) to ensure best practices and share experience.
• Identifies training opportunities (internal and external) to support professional development.
• Identifies training needs for Sales officers and Relationship Managers to better qualify prospects for assigned product(s)/solutions.
• Evaluates existing products to ensure competitiveness, identifies new product opportunities, and recommends enhancements.
• Monitors and evaluates product profitability and recommends actions for improvement as necessary.
• Supports sales staff in the sale of assigned product(s).
• Works with the Sales team on developing solutions for more complex client situations.
• Works with clients directly as assigned.
• Supports the Director of Treasury Management Product as assigned.
• Performs other related duties and projects as assigned.
• Serves as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in accordance with F.N.B. Corporation’s risk management program.
• Adheres to regulatory laws and guidelines to achieve superior levels of compliance.

Requirements

• BA or BS degree.
• Minimum of 7 years of job-related experience.

Skills

• Experience in general banking.
• Knowledge of commercial banking and Treasury Management, Merchant Services, or Commercial Card.
• Experience in vendor management.