Senior Product Manager

Rep AI · Location, WV · Today

MarketingFull-time

Own and evolve product strategy for key domains (AI assistant behavior, merchant tools, platform/SDK, analytics)
Translate company goals (ARR, expansion, retention) into clear product initiatives
Deeply understand merchants, shoppers, and internal stakeholders through research, data, and direct customer interaction
Identify and validate opportunities using qualitative and quantitative insights
Define product requirements, user stories, and success metrics
Prioritize ruthlessly in a fast-moving environment with limited resources
Partner closely with engineering to ship high-quality features quickly
Drive cross-functional alignment across engineering, design, sales, CS, and marketing
Own launches, rollout plans, and post-launch measurement
Work with AI/ML teams to define product requirements for conversational AI, automation, and personalization
Balance AI capabilities with UX clarity, merchant control, and trust
Lead product decisions around: Proactive AI triggers (on-site behavior, cart state, intent), AI configuration & guardrails for brands, SDKs, APIs, and extensibility for non-Shopify platforms
Define and track product success metrics (conversion lift, AOV, engagement, retention)
Use data to inform decisions and iterate quickly
Clearly communicate tradeoffs and outcomes to leadership

Must-have: 5–8+ years of product management experience, ideally in B2B SaaS
Strong product sense: ability to simplify complexity and focus on real customer value
Proven ability to work closely with engineering teams and ship continuously
Excellent communication skills — written, verbal, and cross-functional
Comfort operating with ambiguity and high ownership
Strong plus: Experience in e-commerce, Shopify ecosystem, or retail tech
Experience with AI/ML-powered products or automation tools
Platform, API, or SDK product experience
Startup / scale-up background (Series A–C)
Data-driven mindset with hands-on analytics experience

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