Senior Product Design Manager (6-month Term)

Key Responsibilities

• Lead product design and UX efforts across the digital platform, with a focus on information architecture, user journeys, accessibility, usability, and consistent design system execution.
• Define and evolve navigation systems, content hierarchy, interaction patterns, and end-to-end user flows.
• Translate product priorities, user needs, jobs to be done, and business goals into clear UX direction and actionable design solutions.
• Ensure experiences are intuitive, efficient, and scalable across complex product areas.
• Oversee accessibility, ensuring all experiences meet WCAG AA standards and inclusive design principles.
• Balance design quality with business timelines and engineering constraints, ensuring solutions are high-impact while meeting critical release and launch windows.
• Champion innovation and continuous learning, leveraging emerging tools, systems, and best practices to improve design efficiency and output quality.

Team Leadership & UX Oversight

• Directly manage and support UX designers, including providing strategic coaching in IA and UX best practices to elevate the team’s independent execution.
• Review UX design work regularly to ensure quality, consistency, and alignment with product goals, business and user needs.
• Establish expectations for design artifacts, workflows, and collaboration so the team can execute with consistency, clarity, and confidence.
• Foster a healthy, thoughtful, and accountable product design culture grounded in clarity, ownership, and continuous improvement.

Design System Governance

• Work closely with UX/UI designers, developers, and other stakeholders to integrate the design system into the product development process.
• Ensure consistency in design across products by enforcing adherence to and governing maintenance of an evolving design system.
• Manage versioning of the design system to ensure that updates are communicated effectively and legacy components are phased out responsibly.
• Guide and maintain thorough documentation, including usage guidelines, best practices, and training resources for team members to effectively utilize the system.
• Audit the design system and implementation for WCAG AA accessibility compliance.

Information Architecture & UX Execution

• Set the standard for early alignment in priority initiatives by creating high-level frameworks (user flows, journey maps, wireframes, prototypes) that serve as blueprints for the broader design team.
• Simplify complex or fragmented product experiences through stronger information architecture and workflow design.
• Identify friction points and opportunities across the product experience and drive practical improvements.
• Adhere to a human-centered design process by using available insights, supporting usability testing, and gathering SME feedback to inform design decisions while keeping robust or formal research ownership outside the core scope of the role.
• Use available customer feedback, product data, and team insights to inform design decisions, while keeping formal research ownership outside the core scope of the role.

Cross-Functional Partnership

• Partner with the Senior Director of Product Development to align design requirements with product strategy and user stories, ensuring evidence-based insights and prioritization reflect validated user needs.
• Coach and empower UX/UI designers to partner effectively with Product Managers, ensuring they lead the design's voice within the 'Iron Triangle' to shape solution direction and clarify requirements.
• Collaborate with Engineering to ensure design solutions balance user value with technical feasibility.
• Work with cross-functional stakeholders to align on priorities, make tradeoffs visible, and improve confidence before development begins.
• Partner with the Senior Art Director to ensure ongoing brand alignment in an evolving design system and product design execution.