Senior Product Associate

About the role

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. You will lead the charge in delivering to our Commercial & Investment Bank Line of Business stakeholders the ability to externalize their client-facing applications while ensuring the proper firm controls are enacted. Utilize your communication and project management skills to create seamless onboarding experiences, build strong client relationships, and drive satisfaction from the very first interaction. Join a diverse and innovative team and unlock endless opportunities for personal and professional growth in a dynamic global environment.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write the requirements, epics, and user stories to support product development.
• Own product controls and governance to ensure onboarding outcomes align with business objectives, risk requirements, and delivery commitments.
• Drive planning, prioritization, dependency management, and delivery tracking across onboarding, releases, and platform changes.
• Provide governance reporting, maintain control artifacts, and ensure transparency on risks, decisions, and mitigation plans.
• Partner with Product, Engineering, Risk, Compliance, and business stakeholders to embed controls and improve operational effectiveness.
• Lead end-to-end onboarding of tenant applications, including readiness assessments, onboarding plans, technical enablement, and technology refresh activities.
• Manage stakeholder communications, facilitate cross-functional coordination, and proactively escalate risks, blockers, and delivery impacts.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Proven ability to lead client onboarding processes, with a focus on transparent application.
• Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
• Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
• Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.
• Basic AI execution skills in daily job activities.
• Proficiency in PowerPoint, Excel, and Confluence.

Preferred Qualifications

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding.
• Foster digital literacy within the team to leverage technology in the onboarding process.
• Implement cybersecurity measures to protect client data during the onboarding process.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.