Senior Product Associate

About the role

Help shape the future of enterprise AI experiences by partnering across product, technology, design, and business teams to deliver impactful AI-powered capabilities, improve product execution, and drive adoption of emerging technologies. Join the Product GPT team and help define, build, and enhance AI-powered experiences that improve how internal customers discover information, create product artifacts, and execute work across the product development lifecycle.

Responsibilities

• Partner with Product Managers, Engineers, Designers, and other stakeholders to identify opportunities and deliver product enhancements from discovery through release.
• Translate business needs, user feedback, and strategic objectives into clear requirements, epics, user stories, and acceptance criteria.
• Participate in product discovery activities, including stakeholder interviews, user research, workflow analysis, and solution exploration.
• Support backlog refinement, prioritization discussions, sprint planning, and other Agile delivery activities.
• Execute and coordinate product validation activities, including user acceptance testing, feature validation, regression testing, and release readiness reviews.
• Analyze product usage metrics, stakeholder feedback, and operational data to identify opportunities for product improvement and adoption growth.
• Partner with technology teams to understand system workflows, integrations, dependencies, and implementation tradeoffs.
• Support communication and alignment across cross-functional stakeholders throughout the delivery lifecycle.
• Contribute to KPI and OKR definition, measurement, reporting, and continuous optimization efforts.
• Evaluate AI-enabled experiences and product outputs to help ensure usefulness, quality, consistency, and user value.
• Identify opportunities to improve product development processes, product tooling, team effectiveness, and operational efficiency.

Requirements

• 4+ years of experience in Product Management, Product Operations, Business Analysis, Technology Delivery, User Experience, or a related discipline.
• Experience participating in product discovery, requirements definition, and solution development activities.
• Experience creating requirements, epics, user stories, process flows, or related product artifacts.
• Strong understanding of the Product Development Life Cycle (PDLC) and Agile delivery methodologies.
• Demonstrated ability to work effectively with product, technology, design, operations, and business stakeholders.
• Strong written, verbal, and visual communication skills, including the ability to communicate technical concepts to non-technical audiences.
• Experience using data, metrics, customer insights, and stakeholder feedback to inform decision making.
• Strong analytical, problem-solving, and organizational skills.
• Demonstrated ability to operate independently and effectively within a fast-paced, matrixed organization.
• Proven ability to build trusted working relationships and drive alignment across diverse stakeholder groups.
• Comfort and flexibility with fast-changing priorities, toolsets, and product surfaces.

Preferred Qualifications

• Experience working on AI-enabled, machine learning, or intelligent automation products.
• Familiarity with Large Language Models (LLMs), Generative AI concepts, agentic workflows, and/or human-in-the-loop systems.
• Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude Code, GitHub Copilot, or similar technologies in professional workflows.
• Experience evaluating AI-generated outputs and identifying opportunities to improve quality, accuracy, and usability.
• Technical fluency with APIs, system integrations, data flows, and modern software delivery practices such as Spec Driven Development, Test Driven Development, and agentic PDLC-SDLC pipelines.
• Experience defining and measuring product success metrics, KPIs, and adoption outcomes.
• Background supporting testing, quality assurance, UAT release validation, ideally within financial services, fintech, enterprise environments, and large, matrixed organizations; strong interest in emerging tech and continuous learning.

Additional Information

To be eligible for this role, you must be authorized to work in the United States. This role is not eligible for relocation assistance.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.