Senior Process Excellence Manager

About the role

The Medtronic Clinical and Regulatory Solutions (MCRS) business is seeking a Senior Program Manager with strong Lean Six Sigma expertise (Black Belt preferred) to lead process transformation initiatives across Clinical, Regulatory, and Quality functions.

Responsibilities

• Lead end-to-end process transformation initiatives across Clinical, Regulatory, and Quality functions, focusing on shared service optimization, standardization, and scalability.
• Facilitate cross-functional value stream mapping and process redesign workshops to identify inefficiencies, eliminate waste, and create integrated, future-state processes.
• Apply Lean Six Sigma and structured problem-solving methodologies to diagnose root causes, implement sustainable improvements, and quantify business value.
• Manage large projects or processes with considerable latitude in determining deliverables, with limited oversight from manager.
• Coach, review and delegate work to lower-level specialists, acting as a team leader for organizational change initiatives.
• Work cross-functionally with Clinical, Regulatory, Quality, and others, to drive more effective interactions between various parts of the business and build integrated processes.
• Quickly discern competing needs of stakeholders and negotiate solutions that bring about the best value to Medtronic overall.
• Identify how data may be used to identify and/or track opportunities, detect broad trends, and communicate meaningful stories to stakeholders.
• Navigate ambiguity and complex, technical processes with limited support from subject-matter experts.
• Maintain engagement with senior leaders across the organization through regular communications that bring clarity and momentum on actions needed.
• Identify potential programs or opportunities, quantify the possible return on investment, and present proposals to senior leaders.
• Support business model innovation as a strategic-thinking advisor and contribute to defining the direction for strategic initiatives, new businesses, and operational plans.

Requirements

• Bachelor's degree plus 7+ years of relevant program management experience (advanced degree with 5+ years relevant experience).
• Leverage Lean Six Sigma methodologies and leadership skills to establish and optimize processes across teams, evolve organizational structure, and drive maturity in support of more efficient and compliant operations.
• Strong interpersonal and analytical skills, with an unrelenting desire to improve the business and an ability to take leadership in ambiguous environments with minimal SME support.
• Exceptional soft skills to work with various cross-functional teams while engaging senior-leader (Dir, Sr Dir, VP) stakeholders.
• Experience applying Lean in regulated or complex domains (e.g., medical device, pharma, healthcare).
• Strong experience with value stream mapping, root cause analysis, and structured problem solving.
• Demonstrated success in organizational transformation initiatives, particularly establishing shared service centers or centers of excellence.
• Proven track record negotiating and implementing strategic solutions to meet anticipated business needs with predictability.
• Strong problem-solving skills and the ability to ask critical questions without being the subject matter expert.
• Ability to lead, influence, and elevate the performance of team members outside direct line of reporting.
• Black belt certified.
• Experience with regulatory or clinical processes and/or requirements.
• Working knowledge of financial principles, quality systems requirements, and medical device regulations.

Qualifications

• Minimum 7+ years of relevant program management experience.
• Advanced degree with 5+ years relevant experience.
• Lean Six Sigma certification.
• 2+ years of experience operating at a senior manager level.
• Preferred background in manufacturing, operations, or other process-intensive environments.
• Experience applying Lean in regulated or complex domains (e.g., medical device, pharma, healthcare).
• Strong experience with value stream mapping, root cause analysis, and structured problem solving.
• Demonstrated success in organizational transformation initiatives, particularly establishing shared service centers or centers of excellence.
• Proven track record negotiating and implementing strategic solutions to meet anticipated business needs with predictability.
• Strong problem-solving skills and the ability to ask critical questions without being the subject matter expert.
• Ability to lead, influence, and elevate the performance of team members outside direct line of reporting.
• Black belt certified.
• Experience with regulatory or clinical processes and/or requirements.
• Working knowledge of financial principles, quality systems requirements, and medical device regulations.

Skills

• Project management tools to manage scope, cost, resources, and schedules.
• Leadership skills to act as a team leader for organizational change initiatives.
• Interpersonal and analytical skills to work with various cross-functional teams while engaging senior-leader (Dir, Sr Dir, VP) stakeholders.
• Soft skills to maintain engagement with senior leaders across the organization.
• Problem-solving skills to navigate ambiguity and complex, technical processes with limited support from subject-matter experts.
• Ability to lead, influence, and elevate the performance of team members outside direct line of reporting.
• Black belt certified.
• Experience with regulatory or clinical processes and/or requirements.
• Working knowledge of financial principles, quality systems requirements, and medical device regulations.

Benefits

For U.S. locations, Medtronic offers a competitive Salary and flexible Benefits Package including health, dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).