Senior Premium Club Manager, Truss Club at American Family Field

What We Offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

More About You

The ideal candidate leads from the floor and inspires teams through presence and accountability. Passionate about hospitality and creating memorable guest experiences. Balances refined service standards with operational discipline. Thrives in dynamic, fast-paced sports and entertainment environments.

Shift Details

Days
Evenings
Holidays
Evenings as needed

What Will You Do?

Lead and inspire a culture centered on luxury hospitality, professionalism, accountability, and service excellence.
Serve as a visible, hands-on operational leader during events, ensuring flawless execution and exceptional guest experiences.
Hire, develop, coach, and mentor managers and frontline team members to deliver personalized, anticipatory hospitality.
Schedule, coordinate, and supervise the club food and beverage team members and operation on event days.
Maintain exceptional standards for cleanliness, presentation, service flow, and product quality.
Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion.
Assist in developing and executing operational strategies, budgets, labor management, and financial goals.
Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place.
Ensure compliance with all company standards and federal, state, and local regulations.

About the Role

The opportunity Delaware North Sportservice is seeking an exceptional Senior Club Manager to help lead premium hospitality operations at the new Truss Club at American Family Field, home of the Milwaukee Brewers in Milwaukee, Wisconsin.

Responsibilities

Lead and inspire a culture centered on luxury hospitality, professionalism, accountability, and service excellence.
Serve as a visible, hands-on operational leader during events, ensuring flawless execution and exceptional guest experiences.
Hire, develop, coach, and mentor managers and frontline team members to deliver personalized, anticipatory hospitality.
Schedule, coordinate, and supervise the club food and beverage team members and operation on event days.
Maintain exceptional standards for cleanliness, presentation, service flow, and product quality.
Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion.
Assist in developing and executing operational strategies, budgets, labor management, and financial goals.
Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place.
Ensure compliance with all company standards and federal, state, and local regulations.

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field preferred; equivalent experience considered.
Minimum 5+ years of progressive leadership experience in premium hospitality environments, including luxury hotels, upscale restaurants, private clubs, premium sports and entertainment venues, or high-end food and beverage operations.
Proven ability to lead teams that deliver elevated, personalized guest experiences at scale.
Strong operational leadership experience in high-volume environments while maintaining exceptional service standards and attention to detail.
Demonstrated success coaching, developing, and retaining hospitality-focused teams and leaders.
Financial and business acumen including budgeting, labor management, forecasting, and P&L oversight.
Exceptional communication, interpersonal, and leadership skills with the ability to engage effectively with guests, partners, and senior leadership.

Qualifications

Availability to work nights, weekends, holidays, and major events as required.

Skills

Leadership skills
Operational leadership experience
Team development and coaching
Budgeting and financial management
Communication and interpersonal skills

Benefits

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.