Senior Facility Manager

About the role

Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer.

Responsibilities

• Manage day to day operations of the facilities through daily coordination with on-site engineering teams.
• Manage the preventative and corrective maintenance program for the region.
• Provide direction to the site teams on the resolution of any incidents or issues.
• Coordinate with JLL management, concerning staff recognition, reviews, career development, corrective actions and scheduling.
• Maintain Operations Policies, Procedures and Guidelines.
• Vendor Management for all entities working within the data centers.
• Asset Management, including management of asset tracking processes and systems, and reporting on Assets for customers and internal.
• Incident Management – Lead the local incident manage process from incident inception, through resolution and final RCA documentation.
• Capacity Management, including maintaining current status and future status reporting on all capacity thresholds within the facility.
• Customer Support, including working with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
• Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service.
• Support the Sales Organization in the placement of potential new customer orders.
• Act as single point of contact for local customer teams in the resolution of day to day issues.
• Lead and direct facility tours for new customer deals.
• Review customer contracts and represent CyrusOne on customer audits and provide required documentation.
• Manage all internal and external monthly reporting required from the region.
• Coordinate with internal departments to meet month end reporting needs.
• Ensure that customer reports are accurate and delivered on-time.
• Understand and execute Business Continuity Planning and maintain updates and training for our Facility Operations Handbook.
• Maintain documentation for all CyrusOne certifications and audits.
• Manage OPEX for the region based upon developed budgets and create CAPEX plans equipment maintenance and replacement.

Requirements

• Excellent verbal and written communication skills.
• Ability to work well with all levels of people within the organization.
• Ability to direct and manage work groups.
• Excellent organizational skills.
• Ability to work well under pressure and manage multiple concurrent priorities.
• Excellent time management skills.
• Strong customer service skills.
• Ability to develop and document procedures and train personnel on the procedures.
• Consistently displays a positive attitude with customer first mentality.
• Proficient with Microsoft Office.
• Ability to work under pressure and manage multiple concurrent priorities.
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane.

Qualifications

7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment. 10+ years supervisory or personnel management experience preferred. Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree).

Work Environment And Physical Demands

General office environment. Some stress may occur at times. Must be able to lift 50 pounds. Must be available for after hour work needs.

Skills

Travel required. This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.