Senior Facility Manager

About the Role

We are looking for a dynamic and customer-focused Senior Facility Manager who is passionate about operational excellence, team leadership, and delivering world-class facility services. This role goes beyond operational oversight—serving as a senior leader responsible for shaping service delivery strategy, driving operational transformation, and ensuring consistent, high-quality execution across a broad geographic footprint. You will act as a trusted advisor to senior client stakeholders while leading high-performing teams and delivering measurable business results.

The ideal candidate brings deep facilities management expertise, strong financial acumen, and a proven ability to lead through complexity and transformation. You will lead a large-scale, geographically dispersed portfolio of facilities across multiple regions and service lines, including broadcast studios, Class A high-rise offices, and customer-facing environments. You will execute with a high-touch, hospitality-driven mindset, taking full ownership of end-to-end business operations and ensuring an exceptional client experience across multiple locations.

Responsibilities

• Provide strategic and operational oversight across a regional, multi-site portfolio, ensuring alignment to client objectives, contractual commitments, and ISS standards.
• Drive a standardized yet flexible service delivery model that supports diverse facility types and operational needs.
• Lead operational planning, workforce strategy, and resource optimization to achieve financial, operational, and service excellence outcomes.
• Identify and implement scalable process improvements, automation opportunities, and innovative service solutions.
• Own P&L performance, including budgeting, forecasting, cost control, and margin optimization.
• Manage facility resources, equipment, vendors, and service providers to ensure operational excellence.
• Ensure exceptional service delivery through in-person and remote oversight aligned with a safety-first culture.
• Serve as a senior point of contact and strategic partner for client executives and key stakeholders.
• Influence and guide long-term facility strategy, aligning services with business growth and operational goals.
• Lead and facilitate executive business reviews (QBRs), presenting performance insights, risks, and recommendations.
• Strengthen client retention and growth through proactive engagement, value creation, and continuous service enhancement.
• Build strong relationships with clients and key stakeholders, serving as a senior escalation point and trusted advisor.
• Translate client business priorities into operational strategies that enhance performance and experience.
• Identify opportunities to expand scope, improve outcomes, and increase overall account value.
• Increase customer loyalty through proactive communication and service excellence.
• Own and manage full P&L responsibility across the assigned regional facilities, including budgeting, forecasting, and cost optimization.
• Drive financial performance while maintaining a strong focus on service quality and client satisfaction.
• Identify opportunities to shift operations from cost-center to value-driven solutions, including efficiencies and potential revenue generation.
• Implement and deliver ISS global and local standards, best practices, and innovative solutions.
• Collaborate with internal and external stakeholders to drive successful project outcomes.
• Lead a layered organization of site leaders and functional managers, ensuring alignment, accountability, and performance.
• Build and sustain a high-performance culture focused on service excellence, collaboration, accountability, and continuous improvement.
• Share best practices and leverage innovation opportunities across the account.
• Support team development through coaching, development, and succession planning.
• Ensure compliance with all Health, Safety, and Environment (HSE), risk management, and quality standards across the assigned regional facilities.
• Ensure strict adherence to contractual, regulatory, and organizational compliance standards.
• Partner with HR and Legal on employee relations, labor considerations, and compliance matters.
• Maintain audit readiness and ensure adherence to contractual, regulatory, and company policies.

Requirements

• 8–12+ years of Facilities Management experience, including 5+ years in senior leadership roles overseeing complex or multi-site operations.
• Demonstrated experience with P&L ownership, financial planning, and cost optimization.
• Experience leading operations across multiple sites within a defined regional geography, effectively overseeing both on-site and remote teams while managing collaboration across diverse locations.
• Proven success in client relationship management at an executive level.
• Strong experience leading large teams and developing leadership pipelines.
• Advanced proficiency in Microsoft Office Suite and operational systems/tools.
• Exceptional strategic thinking, decision-making, and problem-solving skills.

Qualifications

• Bachelor’s Degree required; Master’s Degree (MBA or related field) preferred.
• Experience in highly regulated environments (e.g., Pharma Manufacturing, Healthcare, Life Sciences).
• Background in transition management, account startups, or service transformations.
• Experience working within unionized environments or complex labor structures.
• Professional certifications (e.g., IFMA, FMP, CFM, PMP) are a plus.

Key Success Factors

• Lead with a strategic, enterprise mindset.
• Deliver measurable financial and operational performance improvements.
• Build trusted executive-level partnerships.
• Drive innovation and transformation across service delivery models.
• Develop future leaders and high-performing teams.
• Ensure compliance, risk mitigation, and operational excellence.

Benefits

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.

Pay

The annual salary range for this position is $150,000.00 per year - $171,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the above range.