Senior Practice Manager Dept of Surgery

Phoenix, Arizona – C/P-Endocrine Surgery-Clinic

About the role

This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center, or a complex procedural practice. The role takes complete ownership for successful operations including financial performance, employee engagement and retention, and patient experience. The ideal candidate possesses a clinical background in an outpatient clinic with operational leadership experience.

This is a full-time (40 hours/week), salaried day-shift position: Monday - Friday, 8:00 AM - 5:00 PM. Schedule will flex based on operational needs.

Banner - University Medical Group (BUMG) is creating a world-class medical organization with a physician-focused structure, navigating the transition from volume-based to value-based healthcare. The General Surgery Center offers seamless collaboration among specialists and expertise in surgical care across Phoenix and Arizona. Located on the campus of Banner University Medical Center Phoenix, providers have access to advanced medical technologies and treatment techniques.

The surgery clinics include about 50 providers (physicians and APPs) and 3 practice managers. University Medical Center Phoenix is a nationally recognized academic medical center with over 730 licensed beds, specialty units, and a collaboration with the University of Arizona College of Medicine - Phoenix. The campus features integrated multi-specialty and sub-specialty clinics across multiple locations in the Phoenix metropolitan area.

Responsibilities

• Ensure strong financial performance by implementing proper controls and practices to secure the financial viability of the practice. Prepare and execute budgets; monitor and approve payroll, ordering of supplies, and inventory. Ensure accurate charge capture.
• Provide exceptional leadership, promote teamwork, and foster high employee and physician engagement. Strategically select, onboard, develop, reward, retain, and provide transparent performance feedback to staff, leaders, and physicians.
• Maintain competencies to function in any staff role as needed to support efficient operations. If in a clinical capacity, possess the appropriate licensure.
• Ensure compliance with accrediting bodies and government agencies. Perform necessary reviews, audits, education, and training to maintain compliant status. Serve as the compliance liaison in designated practices.
• Determine physical maintenance and equipment needs, coordinate repairs, and resolve day-to-day physical plant issues to support employee engagement and meet patient expectations.
• Collaborate with the market manager to build and maintain community partnerships and relationships to attract and retain customers, supporting Banner’s brand positioning.
• Partner with Public Relations and Marketing to support location, provider, and specialty promotion, including media relations and community outreach.
• Continuously monitor operations and workflow, revising procedures as needed to ensure efficiency and drive results. Identify and implement areas for improvement and quality indicators.
• Develop and maintain a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
• Ensure the highest level of patient experience by monitoring data regularly and coaching staff to exhibit behaviors that meet patient expectations. Lead service recovery activities.
• Develop and implement solutions for strategic initiatives, service excellence, or quality measures, which may have broader impact beyond the assigned practice area.
• Provide mentorship to less tenured Practice Managers and Supervisors. May supervise a Practice Manager I or serve in an interim capacity over a vacant practice.
• Develop plans to identify and achieve short- and long-term goals, ensuring compliance with operating and capital budgets and financial performance targets.
• Exhibit Banner’s Core and Leader Behaviors along with Banner’s Leadership Competencies.

Requirements

• Bachelor’s degree in healthcare administration, business, finance, or a related field.
• At least 2 years of experience in healthcare, business, retail, service, or hospitality with accountability for meeting or exceeding key performance metrics.
• Entrepreneurial spirit with the ability to lead a small business while operating within an integrated healthcare system.
• Ability to develop, implement, evaluate, and adjust an operational vision for clinics.
• High level of interpersonal skills to collaborate with operational and clinical staff with differing priorities.
• Ability to work in a rapidly changing environment and help develop systems to achieve established policies, goals, and objectives.
• Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
• Ability to establish and maintain effective working relationships with physicians, leaders, and staff.
• Proven ability to drive team and individual performance to meet or exceed key performance metrics.
• Ability to manage multiple changing priorities in an effective, organized, and ambiguous environment.
• Flexibility, composure, courage, and change management skills.

Employees working in a Behavioral Health clinical setting serving children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Additional experience or education in business, consumer, finance, or administration.
• Experience working in a managed care environment or integrated delivery network.

Schedule

Full-time (40 hours/week), Monday - Friday, 8:00 AM - 5:00 PM. Schedule may flex based on operational needs.