Senior Practice Manager

About the role

The Senior Practice Manager at Merrill Gappmeyer Family Medicine Clinic in Provo, Utah, provides leadership and creates a culture of accountability for ambulatory care operations. Key responsibilities include ensuring excellence in patient and caregiver safety, quality assurance, patient experience, equity, patient access to care, financial stewardship, caregiver engagement, and growth. The role involves making employment decisions, supporting ancillary services like human resources and information systems, and managing up to 1-4 direct leader reports.

Responsibilities

• Provides effective leadership and creates a culture of accountability for ambulatory care operations.
• Makes employment decisions including hiring, performance evaluations, coaching, and corrective action decisions.
• Supports ancillary services such as human resources and information systems.
• Manages up to 1-4 direct leader reports and fosters their development.

Requirements

• Leadership experience and a demonstrated ability to inspire and motivate others to create a culture of accountability and teaming.
• Develops vision for practice and executes plans to achieve vision.
• Experience working in a matrixed organization and demonstrated ability to influence non-direct reports to meet department goals.
• Demonstrated effective communication and interpersonal relations skills.
• Demonstrated ability to direct, supervise, and coach front office staff.
• Demonstrated strong computer skills, including proficiency in word-processing, spreadsheet, and advanced computer applications (i.e. database or presentations).
• Problem-solving and addressing issues raised by physicians, employees, and patients.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 5 years of leadership experience in a healthcare setting.
• Preferred 2 years of leadership experience over multiple departments, budgets, and leaders.

Skills

Strong computer skills, including proficiency in word-processing, spreadsheet, and advanced computer applications (i.e. database or presentations).

Benefits

We offer a comprehensive benefits package that includes programs to foster a sustainable culture of wellness, covering areas such as living healthy, happy, secure, connected, and engaged. For more information, please visit our comprehensive benefits page.

Pay

The hourly range for this position is $44.99 - $69.44, with actual rates dependent on experience.

Schedule

Scheduled Weekly Hours: 40