Senior Practice Manager

CORE JOB SUMMARY

The Senior Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational. Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

CORE JOB FUNCTIONS

• Manages and coordinates the activities of office and clinic personnel.
• Approves time and attendance documents.
• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
• Maintains and adjusts job descriptions for department staff.
• Sets goals and objectives for support staff and evaluates their performance.
• Trains or facilitates the training of personnel within the assigned division(s).
• Participates in customer service and leadership training.
• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
• Develops and implements an inventory control system for supplies and materials required by the practice.
• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

DEPARTMENT SPECIFIC FUNCTIONS

• Works with other practice managers and directors to secure clinic space as department grows or providers availability changes.
• Builds and maintains department schedules in UChart.
• Tracks and provides visit and other cube data internally and in some instances to external departments.
• Ensures the department has the minimum number of providers/support/staff available to cover clinics and office duties.
• Makes sure the most accurate CPT codes are being used for our services.
• Stocks clinics with appropriate supplies for Genetics visits and testing.
• Arranges BLS courses, Compliance courses for the department and new hires if needed.
• Works with SAO for employee landing spaces, computers, and telecom needs.

QUALIFICATIONS

• Bachelor’s degree in relevant field.
• Minimum 3 years of experience.
• Ability to maintain effective interpersonal relationships.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop and train others.
• Commitment to the University’s core values.

PAY & SCHEDULE

The University of Miami/UHealth Department of Human Genetics offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground-breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

BENEFITS

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

COMPANY

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff