Senior Clinical Manager NP - Surgery

Responsibilities

• Communicates effectively with the team to build productive relationships to create and sustain a positive work environment.
• Fosters an environment where proactive communication and problem-solving are expected.
• Understands and values differences in others’ race, gender, nationality, and age and modifies interactions as needed to accommodate diverse needs of patients and families.
• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.
• Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools.
• Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development.
• Manages staff development activities including but not limited to team professional development, recruitment, and retention.
• Oversees clinical operations in the practice/division/department:
• Collaborates on budgeting and billing practices (where applicable).
• Establishes/updates work processes and work practices.
• Manages schedules, pay practices, time card review, and approval.
• Maintains clinical practice and/or performs clinical duties to maintain workflows and adequate staffing levels.
• Manages clinical projects.
• Contributes to strategic and operational planning.
• Maintains regulatory compliance (TJC, CMS, DOH, OSHA).
• Maintains a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), and highly reliable Organization principles.
• Supports excellence in patient care and service recovery initiatives manages appropriate safety event review and follow-up.

Qualifications

• Basic Cardiac Life Support (Required)
• Certified Nurse Practitioner (Required)
• Master of Arts or Science (Required)
• 7+ years total clinical experience which includes Nurse Practitioner and prior leadership experience.