Senior Practice Assistant
Job Summary
Triages and manages complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines. Has full knowledge of the Cadence scheduling system. Schedules clinic appointments and coordinates the scheduling of diagnostic testing. Coordinates referrals for appointments. Responsible for scheduling follow up visits after discharge from inpatient units with the appropriate provider. Sends out clinic notes to referring MDs and PCPs. Monitors fax machine and fax items. Scans documents into electronic medical record and uploads imaging disks to the electronic system. Assists with training and orientation of new staff, where applicable. Identifies and communicates to Practice’s leadership issues of process creating inefficiencies within the operation. Assists in their resolution, working with management for the department as a whole. Works on special projects as directed. Prepares and mails confirmation letters to patients as needed and makes appointment reminder calls for all Lung transplant Appts. Provides administrative support for the physicians and nurse (both clinical and non-clinical) of the program, including but not limited to, triaging phone calls, correspondence distribution, and maintaining calendars.
Qualifications
- Education: High School Diploma or Equivalent required
- Experience: 3-5 years required
Additional Job Details
- Physical Requirements: Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 35lbs, Carrying Occasionally (3-33%) 20lbs - 35lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%), Remote Type Onsite Work Location: 66 Blossom Street, Scheduled Weekly Hours: 40, Employee Type: Regular, Work Shift: Day (United States of America)