Clinic/Practice Assistant Senior

About the role

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level).

Responsibilities

• Make patient appointments and maintain appointment records.
• Aid callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with the Supervisor, oversees the daily activities of practice staff.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Requirements

• High School Diploma or Equivalent required.

Qualifications

• Experience office experience 3-5 years required.

Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details

• Physical Requirements: Standing Occasionally (3-33%), Walking Occasionally (3-33%), Sitting Constantly (67-100%), Lifting Occasionally (3-33%) 20lbs - 35lbs, Carrying Occasionally (3-33%) 20lbs - 35lbs, Pushing Rarely (Less than 2%), Pulling Rarely (Less than 2%), Climbing Rarely (Less than 2%), Balancing Occasionally (3-33%), Stooping Occasionally (3-33%), Kneeling Rarely (Less than 2%), Crouching Rarely (Less than 2%), Reaching Occasionally (3-33%), Gross Manipulation (Handling) Constantly (67-100%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%), Remote Type Onsite Work Location 52 Second Avenue, Scheduled Weekly Hours 40, Employee Type Regular, Work Shift Day (United States of America), Pay Range $19.37 - $27.71/Hourly, Grade 4.

Pay and Benefits

The base pay information offered reflects the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.