Senior Phlebotomist Float,

About the role

Under general supervision, the Senior Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Senior Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care.

Schedule & location

Office is open seven days a week, 365 days a year. This role would consist of a 40-hour work week, between the hours of 6:30 am to close (approximately 7:00 pm). The schedule will be determined by the supervisor. Location: 3901 Hoyt Ave. Everett, WA 98201. This is the main office; you will be required to travel 100% of the time to the other Optum Draw Satellites.

Responsibilities

• Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly
• Maintain a clean, safe, and efficient work environment
• Process and prepare specimens for testing and transport
• Troubleshoot and resolve issues related to specimen collection, testing, and equipment
• Give proper patient collection instructions (i.e. urine collection, stool collection, etc.)
• Instruct patients in post-phlebotomy care
• Properly dispose of bio-hazardous and sharps materials
• Obtain specimens for microbiology testing
• Perform electrocardiograms (EKGs) and other miscellaneous services
• Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies
• Always follow the venipuncture standard of work (SOW)
• Always follow the processing standard of work (SOW) including positive identification of all patient specimens
• Perform both waived and moderate complexity laboratory testing, including microscopy
• Maintain accurate records of patient information, test results, and laboratory procedures
• Perform quality control and calibration procedures to ensure the accuracy and reliability of test results
• Participate in quality assurance and quality control activities including proficiency testing
• Always follow the resulting standard of work (SOW)
• Participate in competency assessment
• Follow The Optum Clinic lab procedures and guidelines
• Follow the Calling Critical Value policy
• Interact with patients and healthcare providers in a professional and compassionate manner
• While registering patients, always follow the reception standard of work (SOW)
• Problem solve efficiently and promptly
• Locate missing lab orders and specimens
• Competent and efficient phone skills
• Promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
• Relate to other people beyond giving and receiving instructions: get along with co-workers or peers without exhibiting behavioral extreme; perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; respond openly and appropriately to feedback regarding performance from a supervisor
• Perform all duties in a manner that promotes and supports the Core Values of The Everett Clinic
• Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Follow written and oral instructions and complete routine tasks independently
• Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
• Ensure confidentiality of patient information by following HIPAA guidelines and TEC policies
• Attend training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
• Have regular and predictable attendance
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required qualifications

• High School Diploma/GED (or higher)
• Medical Assistant-Phlebotomist (MA-Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner
• Completion of a Phlebotomy Certificate program through an accredited school
• BLS (AHA) certification or the ability to obtain within the first 30 days of employment
• 1+ years of experience with excellent verbal and written communication skills and the ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others and within the team environment
• Intermediate level of proficiency with Microsoft Office and demonstrates solid computer skills
• Ability to work a flexible 40-hour week scheduled Monday through Sunday between 6:30 am to 7:00 pm
• Ability to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required
• Ability to abide by the code of conduct per Optum/UHG
• Access to reliable transportation and travel 100% of the time to the other draw locations within Optum

Preferred qualifications

• 2+ years of blood draw experience
• Documented training program to include all elements of CLIA regulation 42CFR493.1423
• Experience performing EKG's and accurately determine acceptable readings
• Knowledge of medical terminology, anatomy and physiology
• Knowledge of laboratory information systems and electronic medical record
• Demonstrated solid organizational and time management skills
• Proven ability to maintain a clean, safe, and efficient work environment
• Proven ability to troubleshoot and resolve issues related to specimen collection, testing, and equipment
• Proven ability to work with a diverse patient population, including infants, children, adults, and geriatric patients
• Thorough understanding of phlebotomy techniques, procedures, and safety protocols
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Knowledge of waived laboratory testing, including sample preparation and analysis, quality control, and troubleshooting
• Familiarity with EKG procedures and acceptable results
• Demonstrated attention to detail and accuracy
• Understanding of HIPAA regulations and compliance standards
• Ability to work independently and maintain good judgment and accountability
• Ability to acclimate working on a small or large team
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment

Physical and mental demands

• Must be able to frequently stand and walk from place to place for long periods with intermittent breaks
• Must be able to run during an emergency
• Must be able to frequently use hands and fingers to handle, grasp or feel objects, tools, controls, and medical or office equipment
• Must be able to repeat the same movements frequently
• Must be able to make quick, precise adjustments to machine controls and move arms and legs quickly
• Must speak clearly so listeners can understand and be able to understand the speech of another person
• Must be able to hear sounds and recognize the difference between them
• Must have a level of visual acuity to see details of objects from near and far, see differences between colors, shades, and brightness, and determine the distance between objects
• May have periods of prolonged sitting in connection with telephone or computer usage
• Must be able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting 50 pounds and carrying up to 24 pounds may be required
• Must be able to bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach out
• Must be able to move two or more limbs together while remaining in place
• Must be able to coordinate the movements of several body parts, such as arms and legs, while the body is moving
• Must demonstrate proper body mechanics to support physical activity for long periods without getting tired or out of breath
• Must be able to keep or regain the body's balance or stay upright when in an unstable position

Working conditions

• Can have frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment
• Interaction with others is busy, constant, and occasionally interruptive
• Typical office conditions and noise levels are usually quiet
• Work may be demanding at times
• May require the ability to work irregular hours