Senior Permit Clerk- Planning and Development Services (Civil Service)

Essential Functions

• Captures daily pick up of all issued plans and documents.
• Gathers and documents data in log books, tagging correctly by issue date, address, permit numbers, and number of pages.
• Ensures 99% accuracy in logging and counting plans by close of business.
• Verifies cash receipts and logs from the Customer Service Team; ensures change box is counted and secured; delivers cash and receipts to the Cashier's Office on time.
• Serves as the Open Records Coordinator to ensure compliance with state-mandated 10-day rule.
• Prepares outgoing documents, including DMARC sheets, and follows through with the City Secretary’s Office.
• Ensures all boxes are tagged and retrieved in a timely manner.
• Maintains office inventory, keeping supplies stocked and managing ink for plotters and printers.
• Responds to incoming SDC-Email requests and assists walk-in customers, Dallas Central Appraisal District staff, and answers email requests with research of records, retrieving and re-shelving of plans, and providing information as needed.
• Scans and indexes incoming small documents into the OnBase system.
• Serves as a backup for Subpoenas, following written instructions to meet requirements.
• Performs Quality Control (QC) on indexed documents, ensuring accuracy.
• Serves as a backup for Front Desk staff, accepting payments for copies and services, returning microfiche, microfilm, aperture cards, and all plans by close of business.
• Serves as a backup to research and complete CAO certified affidavit requests, as needed.
• Reviews documents for accuracy in OnBase, identifying errors, notifying appropriate staff, and correcting them.
• Reports plotter meter numbers, if necessary, and ensures research materials are returned to their original location.

Knowledge and Skills

• Correct grammar, spelling, and punctuation.
• Cash handling and accounting procedures.
• Exceptional professional customer service.
• Attention to routine tasks and checking paperwork for accuracy and errors.
• Fast-paced environment.
• Using office machines including computers, copiers, and fax machines.
• Maintaining records journals and files.
• Writing clear and accurate reports.
• Handling difficult and unusual situations.
• Teamwork in daily responsibilities and adherence to City of Dallas policies and procedures.
• Effective verbal and written communication.
• Maintaining strong working relationships.

Education and Experience

• High school diploma or GED.
• Two (2) years of heavy customer service or general office/administrative experience.
• Associate degree (or higher) in a business/public administration field preferred.
• Spanish/English bilingual skills a plus.
• Knowledge of SAP.
• Knowledge of Chapter 52 Administrative Procedures for the Construction Codes.
• Experience handling permits within a municipal government involving collecting/recording fees, calculating balances/totals, and posting revenues to the general ledger.

Pay

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. The salary range is $22.32 - $24.56 per hour.

About the Role

The Senior Permit Clerk provides senior level administrative support such as researching process and procedural issues, gathering data, and writing reports, coordinating, planning, and assisting with other administrative projects to ensure effective division operations.