Senior Performance Analyst

Position Overview

Design, develop, and implement comprehensive analytics solutions including data processing, automation, visualizations, and end-user support. Collaborate with cross-functional teams to translate data insights into actionable business intelligence strategies that drive operational excellence.

Key Responsibilities

• Design and implement end-to-end analytics solutions including data processing, automation, visualizations, training, and ongoing support
• Conduct comprehensive data analysis across familiar and unfamiliar datasets to identify patterns, trends, and insights
• Translate data findings into actionable recommendations through effective stakeholder communication
• Partner with Technology teams to design data integration from multiple systems into data warehouses and analytic models
• Document process requirements, flow maps, and technical design using JLL standard tools
• Ensure alignment between JLL system data and Client system data/reporting
• Collaborate with data stewards to identify and remediate critical data quality issues
• Maintain user permissions and access roles through the Technology Access Tool (TAT)
• Stay current with industry trends and emerging technologies in data analytics and AI

Required Skills & Experience

• Bachelor's degree in business Intelligence, Data Science, Computer Science, Statistics, Information Management, or related analytical field
• 3+ years of business intelligence or data analyst experience in enterprise environments across multiple systems and business functions
• Expert proficiency in Excel
• Demonstrated expertise with BI and data visualization tools (Tableau or Power BI)
• Strong SQL skills and experience with ETL tools (Alteryx, Tableau Prep, or Informatica)
• Proven ability to manage, manipulate, and analyze raw data to draw conclusions and develop recommendations
• Experience developing predictive models
• Strong facilitation skills for leading data gathering and design sessions
• Excellent written and verbal presentation skills with ability to communicate persuasively across organizational levels
• Ability to manage multiple responsibilities and projects in fast-paced environments

Preferred Skills & Experience

• Master's degree or advanced degree in related analytical field
• Experience with analytical toolkits (R, Python, or SAS)
• Expert knowledge of Corrigo/IFM data
• Experience with Agile methodologies and frameworks
• Databricks experience
• SmartSheet experience
• Knowledge of corporate functions (Operations, Finance, HR, PDS, Transaction Management, Occupancy Planning, IFM)

Behavioral Competencies

• Think Big – Strategic thinking, problem-solving, seeing the big picture
• Drive Change – Learning agility, intellectual curiosity, digital aptitude
• Collaboration – Relationship building, helping others succeed
• Execution – Decisive action, results-driven, accountability, resilience
• Business Focus – Client-centered, business acumen, JLL-first mindset
• Leadership – Inspiring others, creating vision, energizing teams

Additional Attributes

• Team player with proven relationship-building capabilities
• High level of professionalism and integrity
• Hands-on, proactive approach to tasks and projects
• Passion for educating others and communicating analytic insights
• Fluent English required