Senior Operations Performance Analyst

Responsibilities

• Build and maintain decision support, operations research, statistical, simulation and spreadsheet models that streamline business processes, promote operational efficiencies, aid evaluate trade-offs and provide for better decision-making that eventually contribute to improved resource utilization and operational efficiencies.
• Mine, model, analyze and evaluate operational data to identify root cause factors impacting network reliability.
• Monitor and track operational performance and delay information.
• Provide periodic reports to the operating departments focusing on trends and anomalies.
• Identify gaps in current business processes and reengineer them for efficiency.
• Seek out action plans and make recommendations for corrective action to improve operational performance.
• Develop analytical frameworks for developing metrics, goals and continuous improvement.
• Interface with IT, end users and vendors to develop business requirements and appropriate user testing procedures and acceptance criteria.
• Ensure coordinated planning, evaluation, and implementation of new decision support systems between IT and Business units.
• Work with IT to develop and enhance data warehouse infrastructure to support reporting initiatives and automation.
• Design, develop, and maintain reporting systems and dashboards to track and visualize performance in the form of graphs, charts, tables and scorecards.
• Provide core reporting for operations departments.
• Automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses.
• Act as an owner of airline performance data, serving as main contact point for operational data requests and statistical analyses.
• Serve as a central analytic resource for operational performance; perform value added ad-hoc analysis as requested by operational departments and senior leadership.
• Up to 15% domestic and international travel to attend meetings and work on projects at airport bases.

Requirements

• Masters degree in Operation Research, Industrial Engineering, Applied Math, Computer Science, related field plus 18 months of experience in operations research and demonstrated experience with:
• Statistical modeling techniques including optimization, simulation;
• Databases including SQL server, Azure, and Teradata;
• Scripting languages used to extract and manipulate large data sets;
• Advanced SQL techniques, including CTE, joins, date time manipulations, and aggregate functions;
• Data modeling and mining, including formulating hypothesis;
• Apply statistical techniques (including, forecasting, predictive analysis, regression analysis, descriptive and inferential analysis) to solve real problems and make value-add recommendations;
• Data reporting and visualization tools and techniques using TABLEAU, including running automated subscriptions of views to business stakeholders;
• Programming languages including Python, VBA, or Visual Basic;
• Optimization and Modeling Techniques including Gurobi, Cplex, and Google OR-tools;
• Dashboard Building using Tableau and PowerBI.

Send Resume To: margaret.muller@psaairlines.com , reference Position ID No. PSA-002 in the email