Senior Operations Analyst

Duties, Responsibilities & Other

• Provide operations support by turning market demand into executable delivery plans and staffing and capacity recommendations.
• Maintain the resource management system and capacity planning processes to improve staffing predictability and operational scale.
• Convert demand into a managed backlog; support backlog prioritization and propose staffing plans for Delivery team confirmation and Growth team expectation-setting.
• Own operational data completeness and discipline ensuring projects and resources are entered and kept current in required systems to enable forecasting and reporting.
• Develop and maintain standards, templates, and delivery efficiency enablers; manage the templates and standards library and track adoption.
• Run and support the operating cadence (resource & delivery meetings; KPI reviews; business reviews) and prepare accurate reporting materials/dashboards.
• Build and maintain operational dashboards and KPI reporting focused on staffing predictability, standards adoption, and skills readiness and capacity alignment.
• Support talent planning by maintaining skills visibility/inventory, tracking individual training plans, and coordinating gap closure through upskilling or hiring recommendations.
• Support cross-team information flows by publishing staffing plans, utilization/capacity views, standards/templates updates, training progress, and performance dashboards.

Qualifications

• Bachelor’s degree in Business, Operations, Analytics, Information Systems, Finance, or related field (or equivalent relevant experience).
• 5 years in operations, PMO, resource management, business analytics, or technology services operations (consulting preferred).
• Experience with capacity/utilization analysis, staffing coordination, and multi-project planning/backlog tracking.
• Demonstrated ability to create recurring KPI reporting and dashboards; strong data quality and operational discipline.
• Proficiency with Excel and reporting/BI tools (e.g., Power BI) and comfort working with CRM/ERP systems (Microsoft Dynamics).