Senior People Services Coordinator

About the Role

Magnolia Hotel Omaha is seeking a dedicated and highly organized Senior People Services Coordinator to support the hotel’s day-to-day People Services functions. This is a full-time, on-site position. The successful candidate will serve as the hotel’s only on-site Human Resources representative, requiring comfort with independent work, ownership of the function, and leadership by example. The role is designed to provide growth opportunities, with the potential to develop into a People Services Manager position based on performance, professional growth, and business needs.

The ideal candidate genuinely enjoys Human Resources, takes pride in supporting team members, and is committed to maintaining accurate processes and a positive workplace. A consistent on-site presence is required; remote or hybrid arrangements are not available.

Growth Opportunity

This role offers the opportunity to gradually assume greater responsibility in areas such as employee relations, compliance, recruiting strategy, training, team member engagement, performance management, and leadership consultation. For candidates who demonstrate consistent performance, initiative, sound judgment, and technical HR knowledge, the position may evolve into a Human Resources Manager role. Progression is not automatic or guaranteed and depends on individual readiness, sustained performance, and business needs.

Our Ideal Candidate

Our ideal candidate takes ownership, creates structure, anticipates needs, and follows responsibilities through to completion. As the hotel’s only on-site HR representative, their conduct sets an example for others. They enjoy being a trusted resource and understand that successful HR work requires consistency, confidentiality, empathy, accuracy, and a sincere commitment to the team member experience. We seek someone eager to grow with Magnolia Hotel Omaha, develop a strong understanding of hotel operations, and build the knowledge and confidence needed to eventually lead the HR function.

Responsibilities

• Serve as the primary on-site Human Resources contact for hotel team members and leaders.
• Lead by example by demonstrating professionalism, accountability, confidentiality, reliability, and respect.
• Maintain a visible and approachable presence throughout the hotel and build positive working relationships with team members at all levels.
• Support recruitment activities using the iCIMS Applicant Tracking System, including posting positions, reviewing applications, coordinating interviews, preparing offers, and completing pre-employment requirements.
• Coordinate the onboarding process and ensure new team members receive a professional and engaging introduction to the hotel.
• Maintain accurate and confidential team member files, employment records, and HR documentation.
• Process team member information and employment changes in UKG Pro, including new hires, transfers, promotions, compensation changes, and separations.
• Assist team members with general questions regarding policies, benefits, payroll, timekeeping, and workplace procedures.
• Monitor required training and support timely completion of company and legally mandated programs.
• Assist with benefits enrollment, leave administration, workers’ compensation documentation, and related follow-up.
• Provide initial support with employee relations matters by gathering information, maintaining thorough documentation, and escalating concerns appropriately.
• Help coordinate team member recognition programs, engagement activities, meetings, celebrations, and other culture-building initiatives.
• Support hotel leaders in consistently applying company policies and HR procedures.
• Track important deadlines and maintain organized calendars, reports, checklists, and follow-up systems.
• Support compliance with federal, state, and local employment requirements, as well as company standards.
• Partner closely with hotel leadership and corporate People Services while independently managing the hotel’s daily on-site HR needs.
• Perform additional HR and administrative responsibilities as assigned.

Requirements

Required Qualifications

• Prior experience in Human Resources, recruiting, or a closely related discipline.
• A genuine interest in building a long-term career in Human Resources.
• Strong work ethic with a high level of accountability, initiative, and follow-through.
• Excellent organizational skills and a methodical, detail-oriented approach to work.
• Ability to manage projects while meeting deadlines and maintaining accuracy.
• Strong written and verbal communication skills.
• Sound judgment and the ability to handle sensitive and confidential information appropriately.
• Professional, approachable, and comfortable working with team members at all levels.
• Ability to work independently as the hotel’s only on-site HR representative.
• Ability to lead by example and positively represent the HR function.
• Ability to recognize when a matter should be escalated to hotel leadership or Regional People Services.
• Proficiency with Microsoft Office.

Preferred Qualifications

• Previous HR experience within a hotel, hospitality, or service-industry environment.
• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field (equivalent relevant experience will also be considered).
• Familiarity with employee relations, benefits, leave administration, workers’ compensation, and employment compliance.
• Working knowledge of and hands-on experience with the iCIMS Applicant Tracking System.
• Working knowledge of and hands-on experience with UKG Pro.