Senior Service Coordinator

About the role

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.

We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

We offer a range of benefits, including paid time off plus paid holidays, medical/dental/vision insurance plan, life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan, as well as a 401K plan.

Our culture values and strives for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Job Purpose

The purpose of this role is to coordinate and execute administrative and supportive account, sales and service activities. This includes handling questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Responsibilities

• Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
• Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of deliver, etc.
• Assist in resolution of order related issues.
• Coordinate service and installation for Stationary products, handle freight damage, product returns, credits and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
• Follow ISO procedures, document control, and provide general administrative support.
• This position could include supervisory responsibilities.
• Perform other duties as assigned.

Qualifications

Required qualifications include a High School Diploma or equivalent, 5 years of order entry experience or equivalent experience, English language proficiency, knowledge of software, intermediate to advanced MS Excel skills, and the ability to work independently on multiple projects simultaneously.

Desirable qualifications include an Associate's or Bachelor's Degree in Administration, Commerce, or Finance, and a positive, proactive approach to problem-solving.

Compensation

The compensation range for this role is $28.00-35.00 hourly, plus a sales bonus. Compensation may vary based on applicant's work experience, education level, skill set, and/or location.