Senior People Partner (Pharmacy)

Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals through a seamless, end-to-end healthcare experience. Ro offers nationwide telehealth, labs, and pharmacy services via its vertically integrated platform, serving millions of patients across the U.S., including 99% of primary care deserts. Ro has been recognized as a top workplace in Health Care, New York, and for Women and Parents, earning numerous honors since 2021.

About the role

The Senior People Partner will play a pivotal role in driving strategic people initiatives and day-to-day HR support for Ro's Pharmacy teams. Reporting to the People team, this role serves as the primary People Partner to the Chief Pharmacy and Logistics Officer and their leadership team, aligning people strategies with operational objectives.

Responsibilities

• Serve as a trusted, collaborative People Partner to the Chief Pharmacy and Logistics Officer and their leadership team.
• Partner closely with business leaders to align people strategies with operational objectives, ensuring business outcomes are met.
• Drive employee engagement, performance enablement, talent development, and organizational design initiatives across the pharmacy function.
• Coach managers on performance management, feedback delivery, team development practices, progressive discipline, and conflict resolution, ensuring consistency with company practices and principles.
• Foster a positive and compliant employee relations environment through proactive communication and fair application of policies.
• Lead employee relations matters end-to-end, including conducting prompt, thorough, and impartial investigations; documenting findings; assessing risk; and recommending appropriate actions in alignment with company policies and employment law.
• Collaborate with Performance & Growth, Compensation, Recruiting, and Legal to implement and adapt programs to meet the needs of the pharmacy sites and Logistics teams.
• Support organizational change initiatives and guide leadership through growth, restructuring, and transitions.
• Analyze employee data and trends to develop proactive solutions that drive positive outcomes.
• Act as a culture ambassador, fostering an inclusive, compliant, and high-performing environment across all supported teams.

Requirements

• 7-9 years of progressive HR/People Partner experience, including support for operations, warehouse, or frontline teams.
• Proven ability to develop trust-based partnerships with leaders and influence across levels of the organization.
• Strong experience in employee relations, organizational effectiveness, and performance enablement.
• Comfort working in a fast-paced, hands-on environment with autonomy and accountability.
• Demonstrated success supporting geographically dispersed teams, including multiple on-site locations and remote populations.
• Excellent communication, coaching, and interpersonal skills.
• Willingness and ability to travel regularly (approximately 10 times per year) to pharmacy sites and/or headquarters.
• Working knowledge of employment law (especially Illinois, California, and Florida); experience in pharmacy or warehouse environments is a plus.
• Flexibility to occasionally adjust schedule to support evening or off-shift employees, including periodic onsite presence outside standard business hours.
• Experience with OSHA regulations or workplace safety programs in pharmacy, healthcare, warehouse, or logistics environments preferred.
• Experience working with UKG (HRIS system) is a plus.

Qualifications

• Full medical, dental, and vision insurance + OneMedical membership.
• Healthcare and Dependent Care FSA.
• 401(k) with company match.
• Flexible PTO.
• Wellbeing + Learning & Growth reimbursements.
• Paid parental leave + Fertility benefits.
• Pet insurance.
• Student loan refinancing.
• Virtual resources for mindfulness, counseling, and fitness.

Benefits

• Target base salary range: $144,000 to $165,000, plus a competitive equity and benefits package (as applicable).

Equal Opportunity Employer

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].