Senior People Partner

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple interactions simultaneously, escalate issues when necessary, and ensure all customer inquiries are resolved efficiently.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media messages from customers
• Resolve customer inquiries and complaints in a timely manner
• Escalate complex issues to supervisors or technical support teams
• Follow up with customers to ensure satisfaction and gather feedback
• Utilize CRM tools to manage customer interactions and track performance metrics
• Adhere to company policies and procedures, including confidentiality and data protection guidelines

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service or related field preferred
• Proficiency in Microsoft Office Suite
• Knowledge of CRM systems is beneficial

Qualifications

• Strong problem-solving and decision-making abilities
• Ability to remain calm under pressure and handle difficult situations professionally
• Passion for delivering excellent customer service
• Basic understanding of customer relationship management principles

Skills

• Customer Service
• Communication
• Problem Solving
• Teamwork
• Technical Proficiency

Benefits

Competitive compensation package, comprehensive health insurance, paid time off, professional development opportunities, and more.

Pay

$20 - $25 per hour based on experience and qualifications.

Schedule

Flexible schedule available, including part-time and full-time options.