Senior People Partner

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Conducting initial assessments, resolving issues, and escalating complex cases to supervisors as necessary.

Responsibilities

• Handle inbound and outbound calls from customers
• Respond promptly to emails and messages via various platforms
• Escalate difficult or complex cases to supervisors
• Provide accurate and timely resolutions to customer inquiries
• Conduct initial assessments to determine appropriate course of action
• Follow up on customer interactions to ensure satisfaction

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service or related field preferred
• Strong problem-solving and analytical skills

Qualifications

• Proficiency in Microsoft Office Suite
• Knowledge of CRM systems is beneficial

Skills

• Customer service orientation
• Technical proficiency with various communication tools
• Adaptability to changing technology and customer needs

Benefits

• Flexible scheduling options
• Comprehensive training program
• Competitive compensation package
• Professional development opportunities

Pay

$20 - $25 per hour based on experience and qualifications

Schedule

Variable schedule to accommodate customer demand