Senior People Operations Specialist

About the role

We are seeking a detail-oriented and customer-focused Senior People Operations Specialist to play a critical role in delivering exceptional employee experiences and maintaining operational excellence across our People function.

Responsibilities

• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions.
• Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
• Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes.
• Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency.
• Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems.
• Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives.
• Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations.
• Support Workday security administration, including role assignments, security reviews, and user access maintenance.
• Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools.
• Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns.
• Conduct testing for Workday releases, enhancements, business process updates, and system changes.
• Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations.
• Develop and maintain process documentation, standard operating procedures, and knowledge articles.

Requirements

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, or related field (or equivalent experience)
• 4+ years of People Operations, HR Operations, HRIS, or related experience.
• 2+ years of hands-on Workday experience.
• Experience working in complex organizations with multiple business units, local and international employee populations
• Experience processing employee transactions and maintaining employee data in Workday.
• Experience performing EIB data loads and mass data updates.
• Strong analytical, troubleshooting, and problem-solving skills. Knowledge of Workday business processes and employee lifecycle management.
• Excellent attention to detail and organizational skills.
• Strong customer service and communication skills.

Qualifications

• Experience in a fast-paced, high-growth environment.
• Passion for continuously improving people processes and systems.

Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of Workday business processes and employee lifecycle management.
• Excellent attention to detail and organizational skills.
• Strong customer service and communication skills.

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Pay

• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Schedule

• Our target new hire base salary ranges for this role are the following:
• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 – $192,800 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 – $173,500 USD
• Canadian employees (any location): CAD 145,800 – 182,200