Senior People Operations Specialist

Responsibilities

• Global Service Delivery: Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data, team SOPs, and internal documentation to solve cases independently.
• Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture.
• Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team.
• Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.

Qualifications

• Experience: 4-6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual salary hiring range for this position is $89,000 - $132,000 USD.

Schedule

While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives.