Senior People Operations Specialist
The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
About the role
The People Operations team is seeking a Senior People Operations Specialist to support our global employee experience. Reporting to the Manager, Global People Operations Service and Strategy, you will help evolve our service delivery model. This role is an opportunity for a professional wanting to build their people project management skills. You will have the chance to scope and own projects independently, with the support of our Total Rewards and Operations team.
Responsibilities
- Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system.
- Leverage historical data, team SOPs, and internal documentation to solve cases independently.
- Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture.
- Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team.
- Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.
Qualifications
- 4-6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity.
Perks & Benefits
- Medical, dental, and vision plans.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Educational and learning stipend for personal growth and development.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Pay
The annual salary hiring range for this position is $89,000 - $132,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.