Senior People Operations Specialist

Responsibilities

• Global Service Delivery: Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system.
• Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture.
• Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team.
• Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.

Qualifications

• Experience: 4-6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Pay

The annual salary hiring range for this position is $89,000 - $132,000 USD.

Schedule

While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives.