Senior Payroll Specialist

Responsibilities

• Process payroll transactions accurately and timely across multiple payroll frequencies and entities
• Support payroll auditing, balancing, reconciliations, corrections, and reporting activities
• Process employee payroll updates including deductions, tax elections, direct deposit changes, and earnings adjustments
• Assist with payroll implementations and ongoing operational payroll support activities
• Respond to payroll-related questions from employees, agency partners, and internal stakeholders through ServiceNow and other communication channels
• Provide clear and professional guidance related to payroll calculations, taxes, deductions, and payroll processes
• Possess strong written and verbal communication skills with ability to explain payroll information clearly and professionally
• Maintain detailed and accurate documentation of employee interactions and payroll support activities
• Maintain accurate payroll records and support audit and reporting requests
• Support compliance with federal, state, and local payroll requirements and established payroll procedures
• Absorb year-end payroll activities including reporting and W-2 support
• Identify opportunities for process improvements and operational efficiencies
• Support payroll system enhancements, reporting improvements, and process documentation updates

Requirements

• Excellent customer service skills with a proactive and solutions-oriented approach
• Strong written and verbal communication skills with ability to explain payroll information clearly and professionally
• Strong attention to detail with the ability to maintain accuracy in a high-volume environment
• Able to manage multiple priorities and meet deadlines effectively
• Strong organizational, analytical, and problem-solving skills
• Able to handle confidential information with discretion
• Able to work independently and collaboratively within a team environment
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Teams

Preferred Qualifications

• Experience processing multi-state payrolls in a high-volume environment
• Experience with Workday, ADP SmartCompliance, or related payroll systems
• Familiarity with payroll auditing, reporting, and compliance activities
• Experience supporting payroll process improvement or system enhancement initiatives