Senior Payroll Administrator

About the role

Dungarvin is a mission-driven organization dedicated to enhancing the quality of life for individuals with intellectual and developmental disabilities. We offer a hybrid work environment, flexible schedules, comprehensive benefits, and opportunities for professional growth.

Responsibilities

• Serve as a point of contact for payroll-related calls, emails, and employee inquiries, providing first-level support for UKG (Kronos) and ADP.
• Research and resolve payroll issues, answer questions, escalate complex concerns when needed, and deliver exceptional customer service.
• Support payroll operations during the transition from UKG (Kronos) to Workday by working across both systems and processes.
• Maintain accurate employee data, assist with system validation, and ensure payroll information remains accurate throughout the transition.
• Prepare and distribute payroll-related communications, including electronic W-2 enrollment campaigns, payroll announcements, and other employee correspondence.
• Process multi-state bi-weekly payroll for assigned business units following approximately six months of training.
• Partner with HR, Accounting, and Operations to resolve payroll issues, improve payroll processes, maintain supporting documentation, and identify opportunities to increase efficiency and accuracy.

Qualifications

• MUST HAVE:
• Education: High school diploma or equivalent.
• Payroll Expertise: 4+ years of payroll experience in a high-volume environment, with responsibility for end-to-end payroll processing and multi-state or multi-jurisdiction tax compliance.
• Regulatory Knowledge: Strong understanding of payroll tax laws across multiple states, wage and hour regulations, and federal, state, and local labor and tax compliance requirements, including payroll cycles and reporting standards.
• Payroll & Timekeeping Systems: Experience with payroll and HRIS platforms such as Workday, UKG/UltiPro (Ultimate Software), ADP, Paychex, and QuickBooks, as well as Kronos and other automated payroll and timekeeping systems.
• Microsoft 365 & Excel Expertise: Skilled in Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• NICE TO HAVE:
• Accounting Systems: Familiarity with Microsoft Dynamics and general accounting practices, including reconciliations and reporting.
• Professional certifications: Professional certifications such as Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), or other relevant payroll/HR credentials.

Skills Crucial to Success

• Attention to Detail in High-Volume Environments: Maintains accuracy while managing large payroll volumes and recurring deadlines, identifying and preventing errors.
• Adaptability & Problem-Solving: Thrives in a dynamic environment with shifting priorities, system changes, and acquisition-related complexity. Quickly identifies and resolves payroll discrepancies, system issues, and inefficiencies.
• Collaboration & Teamwork: Strong team-first mindset, supporting colleagues during peak payroll cycles and partnering across payroll, HR, and Accounting to resolve issues and maintain alignment.
• Communication & Stakeholder Management: Communicates clearly and professionally with employees, supervisors, and cross-functional partners, explaining payroll matters and responding to inquiries in a way that builds trust and understanding.
• Organization, Time Management & Reliability: Manages multiple priorities and deadlines effectively, ensuring all payroll responsibilities are completed accurately and consistently.
• Technical Skills & Reporting: Quickly learns payroll systems and tools, runs reports, and uses data to support payroll processing and validation.
• Root Cause Thinking & Process Improvement: Identifies root causes of payroll issues and contributes ideas to improve processes, reduce risk, and increase efficiency.
• Professionalism & Integrity: Maintains confidentiality and handles sensitive employee information with professionalism and discretion.