Senior Payment Posting Representative

Job Purpose

Join Denova Collaborative Health as a Senior Payment Posting Representative, where your expertise in payment posting and revenue cycle operations helps ensure every payment is posted accurately, reconciled efficiently, and supports the financial health of our organization. In this advanced role, you will manage complex remittance posting, oversee unapplied cash resolution, perform bank reconciliations, and serve as a resource for the payment posting team. Your work plays a critical role in maintaining accurate financial records while supporting Denova's mission of delivering integrated, whole-person healthcare.

What You Will Do

• Complex Payment Posting
  • Post complex remittances, including split payments, interest payments, recoupments, refunds, reversals, and other advanced payment scenarios.
  • Research and resolve posting discrepancies that exceed representative-level scope.
  • Ensure payment activity accurately reflects patient accounts while supporting downstream Accounts Receivable and Denial Management processes.
• Unapplied Cash Management
  • Take ownership of unapplied cash by researching and resolving outstanding balances, prioritizing the oldest items first.
  • Monitor unapplied cash aging and provide regular updates on resolution progress.
  • Work proactively to minimize outstanding unapplied cash and improve cash flow.
• Bank & Financial Reconciliation
  • Reconcile payment activity against bank deposits and resolve variances in collaboration with the Finance department.
  • Support month-end close by resolving assigned reconciliation variances before financial close.
  • Ensure posting activity is accurate, complete, and properly documented.
• Team Support & Collaboration
  • Serve as a subject matter expert for Payment Posting Representatives by providing guidance on complex remittance posting, reconciliation, and payment resolution.
  • Serve as a mentor to newer team members through informal coaching and knowledge sharing.
  • Collaborate with Finance, Accounts Receivable, and Denial Management to improve payment accuracy and revenue cycle performance.

What We Need From You

• Education
  • A high school diploma or GED required.
  • An associate's or bachelor's degree in Healthcare Administration, Business, or a related field preferred.
  • HFMA CRCR certification or other relevant healthcare revenue cycle certification is a plus.
• Experience
  • Three or more years of healthcare revenue cycle, payment posting, medical billing, or healthcare accounting experience with demonstrated accuracy and strong performance.
  • Experience with Electronic Health Records (EHR) and practice management systems, preferably AMD.
• Skills & Knowledge
  • Advanced knowledge of healthcare payment posting, ERA processing, remittance advice, adjustments, reconciliations, and revenue cycle operations.
  • Strong analytical and problem-solving skills with the ability to resolve complex payment discrepancies.
  • Experience researching unapplied cash and bank reconciliation variances.
  • Excellent organizational skills with strong attention to detail and financial accuracy.
  • Ability to mentor team members while independently managing advanced assignments.
  • Commitment to maintaining HIPAA compliance and protecting patient information.

Additional Responsibilities

• Meet advanced productivity and quality standards while managing complex payment posting responsibilities.
• Participate in and help lead process improvement initiatives.
• Perform other related duties as assigned.

Your Work Schedule

Monday to Friday, 8 AM - 4:30 PM (Flexible)

Location

Denova Collaborative Health LLC - DHQ (Hybrid Work Model after 90 days)

Perks of Being Part of Denova

• Comprehensive low-cost medical, dental, and vision insurance.
• A generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options.
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Our Revenue Cycle Mission

Our Revenue Cycle team removes friction from the financial side of healthcare so our clinicians can focus on care and our patients can focus on healing. We succeed when claims go out clean the first time, payments are posted quickly and accurately, denials are prevented, patients understand their responsibility, and team members feel supported.

Our Values

• People first, process second, technology third.