Senior Payment Operations Representative

The Senior Payments Representative possesses a general knowledge of all Operations’ areas to assist, when needed." We'll combine. Responsibilities list (essential functions): - Serves as primary training resource for internal teams and Payments Representatives. - Serves as a source of escalation for Payment Operations Representatives to assist with decision making, member situations, and compliance translation. - Performs all tasks/rotations within the Payment Operations Team. - Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines. - Serves as an expert regarding applicable compliance requirements to include but not limited to NACHA and federal regulations. - Processes and completes ACH Origination requests. - Repairs and processes check and remote deposit capture items for posting. - Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations. - Reviews and processes fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations. - Completes activities associated with balance settlement and general ledger accounts. - Submits and approves files to the Federal Reserve. - Reviews and processes service cases pertaining to member requests. - Applies and communicates knowledge of regulatory requirements, practices, and changes to legislation. - Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees. - Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email. - Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines. Qualifications: - Two years of experience with a financial institution required. - One year of payments experience preferred. - Accredited ACH Professional Certification preferred after meeting recommended payments experience. Skills (Competencies): List each with description: - Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. - Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results. - Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. - Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. - Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization. Benefits: need to list all items. From "Investing In You" paragraph: - affordable medical, dental, and vision plans - Educational Assistance, encompassing books, lab fees, registration costs, and more - Support for Student Loan Repayment - Abundant Career Growth Opportunities - Time Off That Matters: - Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. - Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! - Paid Sick Time for all team members. - Financial Security: - Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. - Company-covered short- and long-term disability insurance. - Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. - Flexible Health Care and Dependent Care benefits. We'll format as list. Pay: - Targeted Pay Range - $19.90 - $24.62 based on qualifications and experience Schedule: - Full Time - Hybrid work arrangement - Location: City Center Headquarters, Newport News, VA We'll combine. Now produce HTML. Make sure no extra text outside fragment. Let's craft

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