Senior Patient Services Specialist - Gyn Oncology
About the role
The Senior Patient Services Specialist provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties.
Responsibilities
- Scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests
- Acquiring of insurance verifications, referrals and authorizations
- Preparing and maintaining the patient's medical record
- Reconciling billing issues
- Answering multiple phone lines and triaging phone calls
Requirements
- Coursework/Training: Successful completion of Oncology administrative training within six months
- Within 6 months (180 days) of hire Medical Terminology Certification or successful completion of a Medical Terminology course
- 1 year of experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.)
Qualifications
- Associate's degree in Emphasis in Health Care, or equivalent educ/experience
- Associate degree or equivalent from a two-year college or technical school with emphasis in healthcare
Skills
Excellent communication and problem-solving skills around patient care and clinic matters are vital. Exceptional compassion, sensitivity, and emotional stability are necessary with the Oncology population. As a member of the physician practice team, this position acts as a professional liaison with patients, families, other departments, and third-party payers. This position also acts as an informational resource regarding oncology support services available at the Swedish Cancer Institute.
Benefits
All duties accomplished with an exceptional customer service approach (AIDET Level II) to optimize the Oncology patient's experience in the Cancer Institute.
Pay
$29.56 - $44.46 per hour
Schedule
Full time