Senior Patient Service Specialist

About the role

Atrius has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
• Verifies demographic, insurance and other patient information
• Answers high volume of incoming calls
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
• Identifies problem related priorities, and responds to emergency needs by contacting providers within guidelines
• Provides patient education regarding managed care plans and referral process
• Communicate with patients regarding all information related to scheduled appointments
• Proactively identifies issues and works to resolve them in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate.
• Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available. Escalates to supervisors only as needed
• Performs administrative duties as assigned
• Performs other duties as assigned

Qualifications

• High School Diploma/GED
• 3+ years of customer service experience in a clinical setting
• Full time (40 hours/week), Monday - Friday, 8:30am - 5pm
• Must live within a commutable distance to an Atrius location nearest to you in the MA area or surrounding areas
• Must be 18 years of age OR older

Skills

• Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc.
• EPIC experience / EMR experience

Benefits

What Are The Reasons To Consider Working For UnitedHealth Group?

• Competitive Base Pay
• A Full And Comprehensive Benefit Program
• Performance Rewards
• A Management Team Who Demonstrates Their Commitment To Your Success

Some Of Our Offerings Include:

• Paid Time Off
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment.

Schedule

This position is full-time (40 hours/week), Monday - Friday, 8:30am - 5pm.