Senior Patient Services Specialist
About the role
Responsible for a variety of tasks related to greeting, interviewing, and registering patients. The Senior Patient Services Representative works independently in a clinic office setting, may train new hires, and must obtain timely and accurate information while handling frequent interruptions in a rapid‑paced environment.
Responsibilities
- Obtain patient demographics, insurance information, and verification.
- Explain medical forms and policies, obtain signatures, and discuss financial responsibilities.
- Collect monies and initiate the appropriate episode of care.
- Process patient information according to departmental and interdepartmental policies and procedures.
- File documents, perform keyboarding tasks, and answer telephone calls.
- Train new hires as needed.
Required Qualifications
- 4 years of experience in a healthcare‑related field (patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable).
- Computer and data‑entry experience.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Preferred Qualifications
- Previous hospital admitting experience.
- Any equivalent combination of education and experience that provides the knowledge, skills, and ability to perform the work.
Benefits
- Retirement 401(k) Savings Plan with employer matching.
- Comprehensive health care benefits (medical, dental, vision).
- Life and disability insurance.
- Paid time‑off benefits including parental leave, vacations, holidays, and sick leave.
- Voluntary benefits and well‑being resources.
- Additional resources to support professional growth and financial security.
Pay
Base pay range: $20.92 – $32.00 per hour. Additional compensation may include shift differentials, standby/on‑call pay, overtime, premiums, extra‑shift incentives, or bonus opportunities. Placement within the range is based on relevant experience and other applicable factors.
Schedule
Full‑time, 40 hours per week, day shift.
Why Join Providence?
Providence offers a patient‑focused, whole‑person care culture built on understanding, commitment, and mutual respect. Employees receive best‑in‑class benefits, opportunities for professional development, and a supportive environment that values diversity and inclusion.