Senior Patient Services Representative - Pulmonary (Sugar Land)

About the role

The Senior Patient Services Representative - Pulmonary at Houston Methodist Specialty Physician Group is responsible for contributing to a positive work environment and coordinating patient flow. This position requires five years of experience, including three years in a related healthcare role.

Responsibilities

• Contributes to a positive work environment and dynamic team focused work unit.
• Performs patient check-in/check-out functions, scheduling, and registration.
• Coordinates patient flow, handles add-ons, reschedules, and cancellations.
• Functions as a role model and mentor for less experienced staff.
• Uses excellent communication skills to provide high-quality service.
• Generates reports and assists with department correspondence.
• Serves as a liaison for patients, medical staff, and third parties.
• Enters patient and operational data accurately and timely.
• Ensures patient information is conveyed appropriately while complying with confidentiality and HIPAA regulations.
• Accurately records information for financial objectives.
• Displays initiative to improve job functions and offer process improvements.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Five years of experience, including three years in a related healthcare role.
• Skills and Abilities: Demonstrated proficiency in English, strong customer service and scheduling skills, basic computer skills, knowledge of medical terminology, problem-solving abilities, and working knowledge of revenue cycle components and insurance requirements.

Benefits

Not specified.

Pay

Not specified.

Schedule

Day shift.

Company Profile

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist's strategy to become one of the nation's leading academic medical centers. It enables physicians to maintain autonomy in clinical practice while growing their practice within an academic environment.