Clinic Coordinator - Pulmonary (Sugar Land)

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Experience: Five years as a Senior/Advanced Medical Assistant; two years demonstrated leadership experience (i.e., mentor, quality control, or clinical process improvement) in health care required; one year Training experience preferred
• Licenses and Certifications: Required - BLS - Basic Life Support or Instructor (AHA); Medical Assistant Certification CMA from NAHP, NCCT, NHA, AAMA. or RMA from AMT or CCMA from NHA; CPT – Certified Phlebotomy Technician (ACA)

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Must be EPIC proficient.
• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments.
• Skilled in developing and maintaining clinical quality assurance to maintain accurate medical records.
• Demonstrates a learning attitude toward solving problems, using good reasoning and judgment.
• Provides safe patient-centered, compassionate and competent care.
• Proficient in computer skills for documentation and work-related purposes.
• Completes required continuous training and education, including department-specific requirements. Maintain current certifications.
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public.
• Ability to work with peers in a team situation.
• Possesses an understanding of the patient population as it relates to the clinical disease process.
• Proficient in computer skills for documentation and work-related purpose.
• Demonstrates advanced assessment competences appropriate for level of practice.

Essential Functions

• People Essential Functions: Coordinates patient flow, obtains patient demographics as needed, prepares patient for provider/mid-level visit and provides back up to clinic staff; organizes daily schedules and work activities; provides coverage to meet patient needs; assists with triage, patient prescription, re-fills and referrals, and prescription education; independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, uses advanced skills and competencies, guides and mentors colleagues though processes in order to provide optimal patient care; provides structured feedback with examples.
• Service Essential Functions: Demonstrates engagement in planning, organizing, and directing all aspects of clinic operations; collaborates with leadership, other clinics, and Medical Assistants to develop new processes and/or procedures for continued patient care.
• Quality/Safety Essential Functions: Interprets documents such as provider orders, safety rules, operating and maintenance instructions and procedure manuals; follows-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc.; ensures patient utilization and activation of MyChart; provides initial investigation and information for internal and external complaints to management; provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to include handling patient inquiries; role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction; leads efforts, in collaboration with clinic management, to assure that Environment of Care rounds are performed monthly in the clinic setting.
• Finance Essential Functions: Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long range planning of clinic needs; arranges for pre-authorizations and pre-certifications of procedures as needed.
• Growth/Innovation Essential Functions: Participates in curriculum development for Graduate Medical Assistant staff; provides development and guidance for new clinical employees; collaborates with clinic management on process improvement.