Clinic/Practice Assistant, Pulmonary

About the role

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This role supports our practice, Monday through Friday, 8:30 AM to 5:00 PM.

Responsibilities

• Performs routine administrative and clerical duties relating to a clinical service or physician practice office.
• Makes patient appointments and maintains appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.
• Experience office experience 2-3 years required.
• Knowledge, Skills And Abilities:
• Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

• Preferred qualifications include experience with high-volume phone work, front desk and check-in/check-out responsibilities, and a willingness to learn.
• Epic experience is a plus, and prior healthcare experience is strongly preferred.

Work Location

55 Highland Avenue, Salem, MA.

Scheduled Weekly Hours

40 hours per week.

Pay Range

$17.71 - $24.94/Hourly

Grade

Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.