Senior Patient Services Representative

About the role

As a Senior Patient Services Representative with OrthoArizona, you will get to:

• Provide coverage at other clinics within the region for callouts and other planned paid time off
• Act as the primary trainer for all new hires, mentor and train all patient service representatives on any process improvement measures, and updated company policy and procedures
• Greet patients and visitors in a prompt, courteous, and helpful manner, responding to routine requests for information.
• Register patients to include, obtaining prior authorization, eligibility and benefits, scanning patient ID and insurance card, taking patients pictures in EMR, confirming patient demographics and paperwork for accuracy and completion.
• Relay benefit information to patients.
• Collect patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepares daily batch, deposits, etc.
• Interact with patients, family members, visitors, and members of the health care team; direct patient questions and/or complaints to appropriate department; keep patients informed; maintain efficient patient flow during the check-in and check-out process; checks in outside vendors.
• Schedule patients for follow-up office visits or procedures, log no-show appointments; ensure proper authorization and / or valid referral documentation is included; assist in scanning.
• Maintain and organize lobby area at the end of the day; locks up the clinic.
• Answer phone in prompt, courteous and helpful manner, screening, and routing calls as needed, create phone note in the patient electronic medical record, and/or providing information to patients.
• Maintain medical records.

Qualifications

• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand/Perform training on practice management software.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• Excellent customer service.
• High school diploma or GED.
• One-year medical office experience.

Full Time Benefits

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.
• Dental & Vision insurance.
• 401(k)
• Pet Discount Plan.
• ID Theft protection & Legal assistance.